Monthly Archive for: ‘July, 2018’

Resource 74

When was the last time you measured your customer service?

Peter Sheppard What does the customer think, and does it really matter? In today’s retail world the buzzword for being successful within bricks-and-mortar stores is ‘experience’. Every retail executive’s answer to the challenge posed by the growth of online retail; and suggested defence by bricks-and-mortar, is to provide the customer with a better experience. This might be the answer, however how many retailers are …

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Retail icon unveils ‘world-first’ partnership to lure in Aussie kids and parents

Alexis Carey Its core customer is well-to-do, older and literally at risk of dying out. But struggling retail giant David Jones has come up with a bold new plan. AILING retail juggernaut David Jones is hoping to reverse its fortunes by zeroing in on an unexpected new group of customers. At a top-secret media conference on Wednesday morning, the department store revealed …

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The changing face of retail

Advice from industry leaders. “Physical retail is not dead, boring retail is dead.” Speaking at a recent Fit for Business breakfast for leading retailers, Retail Doctor Group CEO, Brian Walker said retailers needed to adapt to today’s fast transforming retail landscape. Walker also spoke about experiential shopping being the future of retail and how to lead in the era of Google, …

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How to beat the machine

Brian Walker Humanity’s legacy of stories and storytelling is the most precious we have. All wisdom is in our stories and songs. A story is how we construct our experiences. At the very simplest, it can be: ‘He/she was born, lived, died.’ Probably that is the template of our stories – a beginning, middle, and end. This structure is in our …

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How to win in the post Amazon world: Reaching crucial consumer opinion to better navigate the retail industry shift

New market entrants, game changers and disruptors are making even the largest, most established and loved brands question their approach and position. Amazon nationally made headlines last year with their arrival in the Australian market. Retailers had grave concerns about the impact of Amazon. Retail Doctor Group’s Customer Insights Division called on Lightspeed to explore what consumers are really saying …

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Fashion Whitepaper

Fashion retailing is the ‘weathervane’ of retail. Innovation, design, clarity, responsiveness, underpinned by clear insights, coupled with brand emotionalising, and fit business practices, all make for great fashion customer experience. As Ebeltoft Group’s Australian elected member, we are proud to present the winning fashion entries of the Global Retail Innovations award 2018, which showcases the best in global retailing. Download …

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Are you ahead in the race to win in retail?

Retail Industry Keynote speaker, Brian Walker understands what makes retailers and brands successful. Brian says, “what I hope people get from my presentations is an understanding that I’ve been where they are. I’ve been running retail and franchise businesses. I understand at the coalface, what to implement in retail.” He passes this knowledge on in a series of energetic, engaging …

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