Monthly Archive for: ‘August, 2018’


Prescription for pharmacy’s future

OPINION | Peter Sheppard Independent Pharmacy has been under siege for as long as I can remember from various angles including significant reduction in PBS payments, discounters, supermarkets, on-line…. all resulting in sales and margin pressure, along with rising costs in rent, wages and other expenses.  This of course, has and will, put our typical pharmacies under pressure on the …

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Food Whitepaper

Socialisation of community, fulfilment models, personalisation, customisation new entrants, adaptive formats, innovation and integration with digital platforms. These are all central cornerstones of today’s food retailing environment. These challenges and opportunities as food retailers shape out their point of difference provides some fascinating insights to consider in this growing global and domestic sector. As Ebeltoft Group’s Australian elected member, we are proud to …

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Never mind the features, feel the benefits

Brian Walker “Your intellect may be confused, but your emotions will never lie to you.” – Roger Ebert “You will love this product it has two semiconductors!” Or, “it’s made from 80 per cent cotton!” Or, “It has a quality guarantee of 12 months!” It’s about as inspiring and motivating as putting the garbage out. Yet product features are probably …

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Other retailers are suffering, so how is JB Hi-Fi still making a motza?

Benedict Brook WHILE competitors are struggling, JB has posted record earnings. Insiders say it has the special sauce needed to beat Amazon. JB HI-FI chief executive Richard Murray can be forgiven for being pleased with himself today. At a time when retailers, from Toys R Us to Dick Smith, seem to be falling over themselves to fail, JB has just …

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RDGNews Apple

Retail learnings from the vision and legacy of Apple

Brian Walker The thing is, I don’t want to be sold to when I walk into a store. I want to be welcomed.   – Angela Ahrendts, Senior Vice President of Retail at Apple Inc. As I write this, Apple have announced a market capital valuation of US$1 trillion. Perhaps to put that into perspective, it’s circa four times the …

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Let’s talk Amazon: Research results over breakfast

The lead up to the launch of Amazon Australia sent the retail industry into disruption. Retail Doctor Group has tracked shifts in consumer perceptions and behaviours prior to and following Amazon’s launch to provide industry leading insights: • 1 in 3 Australians have shopped on Amazon – How has this impacted your customers’ behaviour? • What strategies can you implement to …

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Sumo Salad still searching for a buyer after calling in the administrators

Stuart Marsh Health-focused fast-food chain Sumo Salad is still searching for a buyer after the business went into voluntary administration late last month. The Sumo Group, which boasts a network of 85 franchise stores, called in Ferrier Hodgson partners Morgan Kelly and Peter Gothard as administrators on July 18. The administration process has an approximate timeline of 35 to 60 …

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Documents reveal Amazon’s stunning loss during first month of trading in Australia

Alexis Carey AMAZON has spruiked its Aussie launch as its most successful ever. But these official documents tell a very different story. WHEN Amazon launched in Australia with much fanfare in December, it didn’t take long for the company to start touting its success. In fact, according to Amazon, the number of first-day orders in Australia were higher than for …

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David Kindl Op Ed

‘Fulfilment’ in fashion retail

OPINION | David Kindl For all the investments made by retailers into their back-end logistics, are we getting the customer-facing areas right? Aussie retailers are dealing with many issues in 2018. There is growing competition from online retail, overseas retailers arriving on our shores, consumers experiencing low wages growth and higher costs of living – just to name a few. …

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