Monthly Archive for: ‘November, 2020’

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The importance of Black Friday on a domestic and global level

How did Black Friday get its name? With all the shopping activity that takes place the Friday after Thanksgiving in the USA, the day became one of the most profitable days of the year for retailers and businesses. Because accountants use black to signify profit when recording each day’s book entries (and red to indicate a loss), the day became …

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Will Aussie ‘shoptimism’ continue into 2021?

By Anastasia Lloyd-Wallis This year has been a rollercoaster for the retail industry. During the first three months of COVID-19 lockdown, we saw a downturn in retail sales across most categories. However, this was rapidly followed by a surge in consumer spending from July, which has maintained through to Q3. While confidence has stabilised, habits have changed. Basket size generally …

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The future of luxury retail

Living in the lap of luxury isn’t bad except that you never know when luxury is going to stand up. Orson Welles Faced with a global collapse driven by lockdowns and the shutdown of tourism in all key markets, the luxury industry faces a challenge like never before. After falling by an estimated 25 percent in the first quarter of …

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The gap between consumer behaviour and retailer action

We bring your our latest proprietary research on the alignment of consumer behaviour and retailer delivery. In this work, we identify the gaps between customer expectations and retailer strategy and give key recommendations for the next steps to implement in order to close these gaps. How can retailers adapt to popular consumer trends? 35% of retailers spend more than half of their time on strategy development, an …

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