By Retail Doctor Group (Staff Writer) When Iβm speaking at events, one of the questions Iβm most frequently asked is about the effectiveness of mystery shopping.Β Retailers are always seeking the silver bullet when it comes to increasing the consistency of...
By Anastasia Lloyd-Wallis and Brian Walker Head of Insights and CEO of Retail Doctor Group Australiaβs retail spend is circa $320bn as of 2019. If you accept that each year, an average of 5% of spending is directly and indirectly (way higher) used in the pursuit of...
By Anastasia Lloyd-Wallis COO & Head of Insights, Retail Doctor Group The past few years have certainly seen some big changes in consumer behaviours! It helps to know which of these changes are going to be fleeting trends, and which are here to stay. In this...
By Brian Walker CEO of Retail Doctor Group We have to make the most of the strengths we have, the amenities that many of our competitors cannot replicate. But again, those advantages won’t mean much if we don’t do a great job with the basics of our...
By Anastasia Lloyd-Wallis Chief Operating Officer and Head of Consumer Insights, Retail Doctor Group The past year has really just continued down the path of major changes we’ve seen since the COVID-19 pandemic disrupted everything a few years ago. The pandemic...
