How To Build Your Brand’s Trust Economy

How To Build Your Brand’s Trust Economy

By Josh Strutt Associate Director – Deployment, Retail Doctor Group “In any relationship, the essence of trust is not in its bind, but in its bond. So hold the hand of the person whom you love rather than expecting them to hold yours.” – Anonymous With consumers now...
2022 Consumer Trends Whitepaper

2022 Consumer Trends Whitepaper

What do we expect consumers to do in 2022? And what trends so we expect to see to continue? Over the past 2 years, consumer behaviour has constantly changed due to our evolving needs and requirements. There have been expected trends such as the greater need for...
A conversation with John Papagiannis

A conversation with John Papagiannis

In this first episode, we welcome John Papagiannis, Director of Leasing & Retail Solutions and Director of Development and Asset Management for New Zealand at Scentre Group. We hope you enjoy the conversation.
Customer Experience – It’s Not All About The Transaction

Customer Experience – It’s Not All About The Transaction

By Anastasia Lloyd-Wallis COO & Head of Insights, Retail Doctor Group After 2 years filled with uncertainty due to constant lockdowns in a turbulent landscape, retailers are constantly asking themselves: How can I improve the customer experience? What can I do to...
Understanding Customer Loyalty

Understanding Customer Loyalty

This month, Anastasia invites Mike Ainsworth from Barbeques Galore to discuss our current ‘borderless’ retail landscape and the importance of understanding how customers interact with brands. How do customers want to be treated? How do we connect with...