Blog

Turning Mystery Shopping into Customer Connection

Turning Mystery Shopping into Customer Connection

By Retail Doctor Group (Staff Writer)   When I’m speaking at events, one of the questions I’m most frequently asked is about the effectiveness of mystery shopping.  Retailers are always seeking the silver bullet when it comes to increasing the consistency of...

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Demographics Is Dead – Here Comes Personality Profiling!

Demographics Is Dead – Here Comes Personality Profiling!

By Anastasia Lloyd-Wallis and Brian Walker Head of Insights and CEO of Retail Doctor Group Australia’s retail spend is circa $320bn as of 2019. If you accept that each year, an average of 5% of spending is directly and indirectly (way higher) used in the pursuit of...

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Consumers Want It Now: Retail’s Instant Gratification Challenge

Consumers Want It Now: Retail’s Instant Gratification Challenge

The reality of the forced acceleration brought on by COVID is that people actually chose to be less social in person, but more present in a digital environment.
The progress of digital and online and constant availability via technology was never anticipated… not by retail, corner stores, businesses, or schools. Before COVID, none of these places needed to worry about having a website.

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How Effective Are Your Salespeople?

How Effective Are Your Salespeople?

The Retail Doctor Academy (Staff Writer) The noble art of retail selling is an area that is surprisingly often overlooked.   Fiction: Anyone can sell. Many retailers believe that every trained salesperson can engage the customer in a non-business approach, assess...

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