Blog

In today's volatile economic landscape, Australian retail CEOs face unprecedented challenges. However, by focusing on key areas of improvement, retailers can beat the odds - and the competition - to win loyalty that sustains business through tough economic times....

In the competitive landscape of Australian retail, the quest for customer loyalty often leads to a familiar strategy: discounts. But... what if we're missing the mark? What if the key to building lasting customer relationships isn't in slashing prices, but in...

Customers are asking for a more consistent level of sales and service delivery to gain their greater loyalty. As we move beyond the disruptions of recent years, Australian retailers face a transformed landscape shaped by rapidly evolving consumer expectations. The...

The average business invests just 2% of their total revenues into loyalty programs, and 5c per dollar into training their people. However, high staff turnover and low retention rates could effectively reduce the impact of this training investment to as little as 2c...

By Retail Doctor Group (Staff Writer)   When I’m speaking at events, one of the questions I’m most frequently asked is about the effectiveness of mystery shopping.  Retailers are always seeking the silver bullet when it comes to increasing the consistency of...

In today's rapidly evolving retail landscape, staying ahead requires more than just keeping up — it demands a comprehensive approach to excellence. The Retail Doctor Academy offers exactly that, with a proven track record of transforming businesses across the retail...

As we navigate the challenges and opportunities beyond EOFY 2024, Australian retail CEOs face a complex economic landscape. With ongoing challenges and evolving consumer behaviours, it's crucial to adopt strategic approaches to maintain profitability and drive growth....

By Anastasia Lloyd-Wallis and Brian Walker Head of Insights and CEO of Retail Doctor Group Australia’s retail spend is circa $320bn as of 2019. If you accept that each year, an average of 5% of spending is directly and indirectly (way higher) used in the pursuit of...

In today's rapidly evolving retail landscape, staying ahead requires more than just keeping up — it demands a comprehensive approach to excellence. The Retail Doctor Academy offers exactly that, with a proven track record of transforming businesses across the retail...