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The reality of the forced acceleration brought on by COVID is that people actually chose to be less social in person, but more present in a digital environment.
The progress of digital and online and constant availability via technology was never anticipated… not by retail, corner stores, businesses, or schools. Before COVID, none of these places needed to worry about having a website.

The Retail Doctor Academy (Staff Writer) The noble art of retail selling is an area that is surprisingly often overlooked.   Fiction: Anyone can sell. Many retailers believe that every trained salesperson can engage the customer in a non-business approach, assess...

Success in retail hinges on staying ahead of the curve. Retailers today face a multitude of challenges, from shifting consumer behaviours and rising e-commerce competition to supply chain disruptions and evolving technological advancements. To thrive in this dynamic...

Only 3% of the average retailer’s annual payroll is spent on training activities each year. That's significantly lower than the 'best practice retail' benchmark of 5%, which means that 2 in every 5 retail employees are not receiving the retail skills training they...

After numerous years filled with uncertainty due to constant lockdowns in a turbulent landscape, retailers are constantly asking themselves: How can I improve the customer experience? What can I do to differentiate myself from competitors so that customers will choose...

As an Australian retail manager, you understand the importance of a skilled and adaptable team. But with the rise of artificial intelligence (AI) and a data-driven landscape, the traditional retail skillset needs a refresh. In fact, job skill requirements have evolved...

A recent report by the Retail Doctor Group (RDG) reveals that a staggering 86% of Australian retailers consider customer experience a top priority, with 54% actively investing in customer journey mapping initiatives to gain a deeper, more nuanced understanding of...

Customers are now more connected, informed, and demanding than ever before. They expect a seamless, personalised experience regardless of whether they're browsing a website, scrolling through social media, or visiting a physical store. As a result, omnichannel...

By Retail Doctor Group, in association with Ebeltoft Group In today's rapidly evolving retail landscape, a seismic shift is underway, driven by an increasingly conscious and discerning consumer base. This burgeoning cohort, dubbed the "value-driven consumer," is...