Retail Podcasts

Future of Consumers

Future of Consumers

Welcome to The Future of Consumers Podcast hosted by our COO and Head of Insights, Anastasia Lloyd-Wallis. This podcast will delve into the world of consumers to help retailers understand why consumers behave the way they do and what the future holds for consumers and retailers. Follow our socials so you know when a new episode is released: LinkedInTwitter.

If you wish to learn more about how our Insights division can assist you in understanding your consumers on a subconscious level, visit this page!

Latest episode

Embracing Customer Loyalty

Date
Friday 3rd March 2023
Duration
19 mins
Episode
5
Guest

In episode 5, Retail Doctor Group’s COO and Head of Insights, Anastasia Lloyd Wallis, explores the concept of customer loyalty through:

  • Understanding just what loyalty means to customers, and
  • How you can build that loyalty with your tribe.
We hope you enjoy this session! And if you did, have a read of Anastasia’s blog articles on customer loyalty:
Future of Retail

Future of Retail

Retail Doctor Group, has developed this series of podcasts to guide retailers through the steps to improve their business fitness as well as most recently, provide insights and opportunity in light of a COVID impacted retail environment. We will look at strategy, brand power, the point of difference, customer connection, effective people, visual impact, understanding your figures, category and stock management, and how to build your omnichannel strategy. We will also be publishing our State of the Nation segments where we have invited special guests to provide their perspective in a rapidly changing world.

For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.

Latest episode

The Human Connection in the Evolution of Data, AI, and Tech in Retail

Date
Wednesday 18th September 2024
Duration
28 mins
Episode
42
Guest

Craig Pallant – Senior Lecturer, Marketing, RMIT University

We’re excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Dr. Jason Pallant of RMIT University.

This episode includes:

  • Insights on the impact of AI and emerging technologies on retail and human interaction.
  • The evolving role of physical retail spaces as community hubs and experiential centers.
  • The importance of human connection and social experiences in an increasingly tech-driven retail landscape.
  • Challenges and opportunities in personalisation at scale versus niche, artisanal retail.
  • The future of work in retail, with AI augmenting rather than replacing human expertise.
  • The need for retailers to focus on solving customer problems and providing unique value propositions.
  • The strategic importance of empowering frontline retail staff with technology and data.

Don’t miss this insightful discussion on the balance between technological advancement and human-centric retail experiences!

Inspiring Retail Leaders Finalists

Inspiring Retail Leaders Finalists

The best retail brands are led by some of the most inspirational and visionary leaders. Alongside other aspects, our annual Australian Retail Innovators Awards celebrate innovative retail leaders across the country. In this podcast, the Inspiring Retail Leaders Finalists of the Awards will engage in insightful conversations with CEO, Brian Walker to share their experiences, success factors and their perspectives on all things retail.

For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.

Latest episode

A Conversation with Judy Coomber

Date
Tuesday 23rd April 2024
Duration
13 mins
Episode
7
Guest

Judy Coomber, Managing Director of the Peter Alexander

In this podcast, Judy, the Managing Director of Peter Alexander, explores how teamwork and customer feedback fuel innovation, underscoring the necessity for innovation to deliver commercial outcomes. She also delves into cultivating a corporate culture that embraces risk-taking and discusses the supportive role of technology in business development.

We hope you enjoy this conversation!

State of the Nation

State of the Nation

This exclusive series of webinars provide an opportunity for retail leaders to communicate and discuss pressing issues during this Covid-19 crisis, as well as building internal support networks, and helping develop and strengthen the future of retail in Australia.

With the goal of opening discussions around different retail aspects, Retail Doctor Group regularly invites speakers from our country’s leading retail experts to join the conversation with valuable insights and updates!

Latest episode

23rd State of the Nation: Growing Great Customer Loyalty Through Emotional Connection

Date
Thursday 1st June 2023
Duration
1 hour 32 mins
Episode
23
Guest

Briony Kennedy (Founder & CEO, Adorn Cosmetics), Anthony Grice (CEO, Clark Rubber), Adam Posner (Founder & CEO, The Point of Loyalty).

How do you build a profitable loyalty program through emotional connection? We debunk myths on what a real loyalty program is, why it’s not as simple as discounting and how to build true customer loyalty that will have your customers choose you first and foremost every time (even if your prices are not the lowest). We hope you find this insightful and take away a couple good strategies you can personally implement in your business?