Retail Podcasts
Future of Consumers
Welcome to The Future of Consumers Podcast hosted by our COO and Head of Insights, Anastasia Lloyd-Wallis. This podcast will delve into the world of consumers to help retailers understand why consumers behave the way they do and what the future holds for consumers and retailers. Follow our socials so you know when a new episode is released: LinkedIn, Twitter.
If you wish to learn more about how our Insights division can assist you in understanding your consumers on a subconscious level, visit this page!
Latest episode
Embracing Customer Loyalty
In episode 5, Retail Doctor Group’s COO and Head of Insights, Anastasia Lloyd Wallis, explores the concept of customer loyalty through:
- Understanding just what loyalty means to customers, and
- How you can build that loyalty with your tribe.
Future of Retail
Retail Doctor Group, has developed this series of podcasts to guide retailers through the steps to improve their business fitness as well as most recently, provide insights and opportunity in light of a COVID impacted retail environment. We will look at strategy, brand power, the point of difference, customer connection, effective people, visual impact, understanding your figures, category and stock management, and how to build your omnichannel strategy. We will also be publishing our State of the Nation segments where we have invited special guests to provide their perspective in a rapidly changing world.
For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
Latest episode
The Impact of AI: Get Your Business Ready for the Future
John Ball – Managing Director, Google Customer Solutions AUNZ
We’re excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with John Ball, the Managing Director of Google Customer Solutions AUNZ. This episode includes:
- How the current era is seen as a pivotal “technology revolution” that will transform industries and the workforce.
- Advancements in AI and machine learning are driving rapid changes, with a faster adoption curve compared to previous tech revolutions.
- The workforce will evolve, with some jobs changing or disappearing, while new roles emerge – adaptability and a willingness to learn will be crucial.
- Consumers are increasingly expecting personalised, seamless retail experiences powered by data, analytics and technology.
- Emerging technologies like 6G/7G networks, IoT, robotics and humanoids will continue to enhance the retail experience.
- Retailers, especially those with legacy systems, need to embrace change, partner with experts, and adapt to evolving customer needs to stay competitive.
Don’t miss this thought-provoking discussion on the intersection of technology, humanity, and the retail industry’s future!
Inspiring Retail Leaders Finalists
The best retail brands are led by some of the most inspirational and visionary leaders. Alongside other aspects, our annual Australian Retail Innovators Awards celebrate innovative retail leaders across the country. In this podcast, the Inspiring Retail Leaders Finalists of the Awards will engage in insightful conversations with CEO, Brian Walker to share their experiences, success factors and their perspectives on all things retail.
For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
Latest episode
A Conversation with Judy Coomber
Judy Coomber, Managing Director of the Peter Alexander
In this podcast, Judy, the Managing Director of Peter Alexander, explores how teamwork and customer feedback fuel innovation, underscoring the necessity for innovation to deliver commercial outcomes. She also delves into cultivating a corporate culture that embraces risk-taking and discusses the supportive role of technology in business development.
We hope you enjoy this conversation!
State of the Nation
This exclusive series of webinars provide an opportunity for retail leaders to communicate and discuss pressing issues during this Covid-19 crisis, as well as building internal support networks, and helping develop and strengthen the future of retail in Australia.
With the goal of opening discussions around different retail aspects, Retail Doctor Group regularly invites speakers from our country’s leading retail experts to join the conversation with valuable insights and updates!
Latest episode
23rd State of the Nation: Growing Great Customer Loyalty Through Emotional Connection
Briony Kennedy (Founder & CEO, Adorn Cosmetics), Anthony Grice (CEO, Clark Rubber), Adam Posner (Founder & CEO, The Point of Loyalty).
How do you build a profitable loyalty program through emotional connection? We debunk myths on what a real loyalty program is, why it’s not as simple as discounting and how to build true customer loyalty that will have your customers choose you first and foremost every time (even if your prices are not the lowest). We hope you find this insightful and take away a couple good strategies you can personally implement in your business?
