We’re excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Martin Newman, renowned retail pioneer and customer champion.
Episode 44 includes:
- Deep insights into the future of AI-driven personalisation and its potential to transform retail after 25 years of unfulfilled promises
- The fundamental shift in consumer power dynamics since the first online transaction in 1994
- How legacy retailers can compete with digital-native businesses like Shein and Temu
- Predictions for retail in 2030, including driverless shopping experiences and robot retail assistants
- The critical importance of maintaining human connection in an increasingly automated retail landscape
- Fresh perspectives on building customer loyalty beyond traditional points programs
- How retailers can create meaningful relationships through personalised experiences, events, and targeted content
- Sneak preview of Newman’s upcoming book “ROI Reimagined” and its framework for sustainable retail success
Don’t miss this fascinating discussion between two retail industry leaders as they explore the delicate balance between technological innovation and human-centric retail experiences.
Drawing from Newman’s four decades of experience – from pioneering e-commerce in 1997 to building a global retail consultancy – this conversation offers invaluable insights for anyone interested in the future of retail.
𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗥𝗲𝘁𝗮𝗶𝗹 𝗗𝗼𝗰𝘁𝗼𝗿 𝗚𝗿𝗼𝘂𝗽 𝗳𝗼𝗿 𝗮 𝗰𝗼𝗺𝗽𝗹𝗶𝗺𝗲𝗻𝘁𝗮𝗿𝘆 𝟭𝟱-𝗺𝗶𝗻𝘂𝘁𝗲 𝗰𝗼𝗻𝘀𝘂𝗹𝘁 𝗮𝗻𝗱 𝟯 𝗸𝗲𝘆 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝗼𝗱𝗮𝘆.
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