Blog

In this second blog of our Future of Retail Trends series, we unpack the next 5 retail trends that are set to impact both the Australian retail industry and globally. Check out sample case studies and our tips on how you can differentiate with these trends.

Retailers have and are facing a lot of challenges including inflation, supply chain issues and volatile consumer confidence. We ask what’s ahead for the Australian retail industry in 2023 and beyond? In this first of a three part blog series, we break down the trends we’re predicting retailers will need to consider to drive their business forward and how to manage changing consumer behaviour.

In this second part of the series, we look at how customers have changed (especially since the pandemic) and how you keep these customers brand loyal. Read how we’ve helped Barbecues Galore with building brand loyalty with millennials.

Having a simple rewards program which is only points based won’t build true customer loyalty – customers want more than just spend and save incentives (and those that are only after that aren’t necessarily your ideal long term customer). Read how we’ve helped Barbecues Galore with their award winning loyalty program to build brand loyalty.

By Brian Walker CEO & Founder, Retail Doctor Group It is perhaps ironic that the future of technology dictates the future of retail, the future of shopping, and the future of mixed-reality experiences. Buying - the actual physical act of paying for an item or a...

2022 has been a rollercoaster for retail, with changes across all areas but none have been more significant than the changing consumer. Covid has led consumers to have higher expectations from retailers and brands, the rise of digital platforms has made it easier than...

Never has there been a more important time to understand current and future trends in consumer behaviour. Unlike 2022, the next year will be an unusual year. The challenges and trends we can expect to contend with include the Australian economy slowing down, rising...

By Josh Strutt Associate Director – Performance, Retail Doctor Group The Brand Experience In-store Retailers with value-creation mindsets are true challenger brands and provide customers with an experience that takes them way beyond the “seen it all before” feeling...

By Josh Strutt Associate Director – Performance, Retail Doctor Group “Price is what you pay, value is what you get” - Warren Buffet If you think your retail stores exist simply to “sell stuff”, you’re hanging on to a central mission that’s fast becoming old fashioned....