White Papers

During the past 5 years, Retail Doctor Group's Insights Division has reached out to Australian retailers and consumers to track how their behaviour and sentiment is changing. This year, working with our Global Partners Ebeltoft Group and on behalf of the World Retail...

Customers are asking for a more consistent level of sales and service delivery to gain their greater loyalty.​ Our quest began with a simple question: How could a retailer consistently achieve increased customer loyalty and advocacy? More importantly, what would...

Retail Doctor Group celebrates retailers from all over the world who have leveraged insights to create innovative strategies. As the Australian elected member of Ebeltoft Group, a global alliance of retail experts, we proudly present the Digital Marketplaces: A Global...

Customers are asking for a more consistent level of sales and service delivery to gain their greater loyalty.​ Our latest whitepaper is a groundbreaking approach to achieving consistent sales growth, enhancing your service levels, and creating high-performance retail...

Retail Doctor Group celebrates retailers from all over the world who have leveraged insights to create innovative strategies. As the Australian elected member of Ebeltoft Group, a global alliance of retail experts, we are proud to present the dynamic findings of our...

Retail Doctor Group is proudly showcasing the most innovative examples of best practice Australian retail in our 2024 Australian Retail Innovators Whitepaper. We showcase noteworthy retailers, large or small, who are outstanding in their approach to innovation and...

In the post-pandemic era, the pressure of costs on society has notably altered consumer behaviour. Our collaborative research with Pureprofile, surveying over 1,000 Australian consumers, reveals that an impressive 95% participate in loyalty programs, and 83% stay...

Christmas is fast approaching, and retailers worldwide are escalating their initiatives to deliver the most enchanting and creative shopping experiences to their communities. As an Australian representative in the Ebeltoft Group, a worldwide network of consulting...

As 2023 comes to an end, retailers throughout Australia are keenly pondering: 'What lies ahead for us in 2024?' This question opens up to a scenario that's both challenging and filled with potential growth opportunities, contingent on knowing where to look. This...

Retail Doctor Group celebrates retailers from all over the world who have leveraged insights to create innovative strategies. As the Australian elected member of Ebeltoft Group, a global alliance of retail experts, we are proud to present the dynamic findings of our...

Retail Doctor Group is proudly showcasing the most innovative examples of best practice Australian retail in our 2023 Australian Retail Innovators Whitepaper. We showcase Australia's most noteworthy retailers, who are outstanding in their approach to innovation in the...

During the past 4 years, Retail Doctor Group's Insights Division has reached out to Australian retailers and consumers to track how their behaviour and sentiment is changing. This year, working with our Global Partners Ebeltoft Group and on behalf of the World Retail...

A series of unprecedented headwinds have made the retail market more challenging than ever for retailers and their suppliers; inflationary pressure, supply chain issues, volatile consumer confidence, legacy network issues to build out omnichannel, the ever-changing...

Christmas is just around the corner and retailers around the world are ramping up their efforts to bring the most magical and innovative shopping experience to their community. As an Australian elected member of the Ebeltoft Group, a global alliance of consultancy...

As 2022 comes to an end, the question on every retailer’s lips are: “What do our customers want in 2023?”​ Never has there been a more important time to understand current and future trends in consumer behaviour. Unlike 2022, 2023 is expected to be an unusual year...

Retail is changing and consumers now have different expectations in the retail environment. Whether it is where they shop, how they purchase, what they use to research, it is all now part of the evolving retail ecosystem. Retail Doctor Group has partnered with the...

2022 Global Retail Innovations Whitepaper Retail Doctor Group celebrates retailers from all over the world who have leveraged insights to create innovative strategies. As the Australian elected member of Ebeltoft Group, a global alliance of retail experts, we are...

In an era characterised by immense uncertainty, what happened in 2020 and 2021, what do we expect consumers to do in 2022 and what trends do we expect to see in 2023 and beyond? Retail Doctor Group has reached out to Australian retailers and consumers to observe how...

What do we expect consumers to do in 2022? And what trends so we expect to see to continue? Over the past 2 years, consumer behaviour has constantly changed due to our evolving needs and requirements. There have been expected trends such as the greater need for...

Retail Doctor Group is proudly showcasing the most innovative examples of best practice Australian retail in our 2022 Australian Retail Innovators Whitepaper. We showcase noteworthy retailers, large or small, who are outstanding in their approach to innovation and...

2021 has been a tumultuous year for retail yet full of opportunities for innovation and growth. This year we have worked with our global partners Ebeltoft Group to celebrate some of the best in festive retail both past and present from around the world. This white...

After a long period of lockdown, consumers have come out of Covid-19 with different shopping behaviours and expectations for brands. Retail Doctor Group's Insights Division has tracked consumer and retailer sentiment through 4 waves of data to gather the latest...

The pandemic has accelerated the changes in consumer behaviours as well as technology like never before. Retailers cannot solely rely on one channel to connect with their consumers. Instead, creating a seamless retail journey across different platforms on- and...

During May 2020 Retail Doctor Group insights division reached out to Australian retailers to understand their decisions, opinion and sentiment during Covid-19 and for the future of Australian retail. This research details the results of this work, discussing future...