Podcast Library

Embracing Customer Loyalty

Friday 3rd March 2023 Episode 5. Duration: 19 mins

In episode 5, Retail Doctor Group’s COO and Head of Insights, Anastasia Lloyd Wallis, explores the concept of customer loyalty through:

Understanding just what loyalty means to customers, and
How you can build that loyalty with your tribe.

We hope you enjoy this session! And if you did, have a read of Anastasia’s blog articles on customer loyalty:

Understanding customer loyalty part 1 – why understanding how customers interact with your brand is critical
Understanding customer loyalty part 2 – how customers have changed and how you keep them brand loyal

Understanding Consumer Trends

Monday 22nd August 2022 Episode 4. Duration: 23 mins

In Episode 4, Anastasia discusses recent consumer trends to truly understand how consumers feel and what we expect them to do in the next 6-12 months. Learn about how COVID has affected consumer behaviour and what trends we expect to continue moving forward.

We hope you enjoy this session and learn some useful insights!

Technology and Connectivity

Wednesday 13th July 2022 Episode 3. Duration: 38 mins Guest:

Adam Renn (Marketing Manager: Brand and Insights)

In Episode 3, Anastasia invites Adam Renn from Aussie Broadband to discuss customer behaviour in the past few months and what is bound to happen in the future.

How has COVID-19 impacted the telco space?
What are consumer expectations and how do you give customers what they want immediately?

We hope you enjoy this session and learn some useful insights!

Building Customer Advocates

Wednesday 15th June 2022 Episode 2. Duration: 23 mins Guests:

Lesley Knight (Marketing Specialist, Chatime)
Joanna Robinson (Chief Marketing Officer, Chatime)

In Episode 2, Anastasia invites Lesley Knight and Joanna Robinson from Chatime Group to discuss how to build customer advocates and effectively go beyond the transaction as well as consumer trends for the near future.

Who are your customers and how you can best represent them?
How do you reward loyalists?

We hope you enjoy this session and learn some useful insights!

Understanding Customer Loyalty

Wednesday 11th May 2022 Episode 1. Duration: 24 mins Guest:

Mike Ainsworth (General Manager, Marketing & Customer, Barbeques Galore)

Welcome to the first episode of The Future of Consumer Podcast with our COO Anastasia Lloyd-Wallis. This month, Anastasia invites Mike Ainsworth from Barbeques Galore to discuss our current ‘borderless’ retail landscape and the importance of understanding how customers interact with brands.

How do customers want to be treated?
How do we connect with customers beyond a transaction?

We hope you enjoy this session and learn some useful insights!

The Next Era of Retail

Tuesday 26th September 2023 Episode 37. Duration: 29 mins Guest:

Jaime Cairns – Chief Strategy Officer of Fluent Commerce

We are delighted to bring you this session in which, Retail Doctor Group CEO Brian Walker is joined by Jaime Cairns, Chief Strategy Officer at Fluent Commerce. In this session we discuss:

The nature of data in retail – How will retailers of the future cultivate data that is meaningful?
The future retail experience for customers
Time as a currency

We hope you enjoy this session!

Technology and the Retail Landscape

Tuesday 22nd August 2023 Episode 36. Duration: 35 mins Guest:

Paco Underhill – Owner of Peckshee LLC

We are delighted to bring you this session in which, Retail Doctor Group CEO Brian Walker is joined by Paco Underhill, Owner of Peckshee LLC, futurist, motivational speaker and author of multiple global bestselling books – including Why We Buy: The Science of Shopping published in 27 languages and used in design schools and MBA programs all over the world. In this session we discuss:

Will physical stores cease to exist?
What is the role of physical retail in our increasingly technological world?
What makes airport retail so endearing?

We hope you enjoy this session!

The AI Evolution

Monday 24th July 2023 Episode 35. Duration: 20 mins Guest:

Marcella Larsen – Founder of Woven Group

We are delighted to bring you this session in which, Retail Doctor Group CEO Brian Walker is joined by Marcella Larsen, Ex-Microsoft, Ex-Salesforce and founder of Woven Group, as we talk about everything AI. In this session we discuss:

What does the future AI landscape look like?
How can AI assist retailers?
Why should CEOs bother about AI?
What is the link between AI and sustainability?

We hope you enjoy this session!

The Future of AI and Tech

Wednesday 22nd February 2023 Episode 34. Duration: 18 mins Guest:

Dr Catherine Ball – Associate Professor, Author & Scientific Futurist

In this session RDG CEO, Brian Walker invites Dr Catherine Ball, Associate Professor, author of Convergence and scientific futurist to discuss the future of AI and tech.

Should consumers question how much and how easily they hand over data/personal information on themselves to companies?
What does the future of AI look like?
Should we be bothered by AI itself?
How will organisations/CEOs future proof themselves with AI?
How will Chat GPT play an important role in the future for brands?
Is there a future for bricks and mortar shops?

Join us as we delve into what will happen in the future of retail. Listen more here!

Understanding the Retail Landscape

Wednesday 19th October 2022 Episode 33. Duration: 28 mins Guest:

Morris Misel – Business Futurist and Strategist

In this session RDG CEO, Brian Walker invites Business Futurist and Strategist Morris Misel to discuss the future retail landscape, with a focus on technology and its accessibility.

What is the purpose of technology?
Is all retail governed by technology?

Join us as we delve into what will happen in the future of retail. Listen more here!

The Future of Technology Part 2

Wednesday 28th September 2022 Episode 32. Duration: 19 mins Guest:

Craig Rispin – Business Futurist and Innovation Expert

In this session RDG CEO, Brian Walker welcomes back our guest Business Futurist and Innovation Expert Craig Rispin as we discuss some of the levers of the Future of retail.

Join us as we delve into technologies of the future, with further discussions on the omniverse. What do we expect to happen in future years in retail?

The Future of Technology Part 1

Wednesday 31st August 2022 Episode 31. Duration: 24 mins Guest:

Craig Rispin – Business Futurist and Innovation Expert

In this session RDG CEO, Brian Walker welcomes back our guest Business Futurist and Innovation Expert Craig Rispin as we discuss some of the levers of the Future of retail.

Join us as we delve into technologies of the future, with a focus on AR, the metaverse and multichannel retailing. What do we expect to happen in 2030? What will be the new norm? How will it affect consumers and retailers?

The Levers of Retail's Future

Wednesday 25th May 2022 Episode 30. Duration: 32 mins Guest:

Howard Saunders – The Retail Futurist

In this session RDG CEO, Brian Walker welcomes back our guest The Retail Futurist Howard Saunders as we discuss the Levers of the Future of retail.

Join us as we discuss the rapidly evolving consumer mindset, and as we encounter emerging concepts, metaverse development, as well as a robust discussion around what’s at the heart for this drive for consumption, and how the screen in front of you has truly become your own universe.

The Death of the Iphone

Wednesday 27th April 2022 Episode 29. Duration: 24 mins Guest:

Jason Greenwood (Founder, Greenwood Consulting NZ)

As technology continues to advance, major tech companies are heavily investing in devices and capabilities to open the metaverse to users worldwide. How will this then change the way consumers shop in the future and at which rate? Listen to the conversation between our CEO Brian Walker and Jason Greenwood, our frequent guest from Greenwood Consulting New Zealand on what the future of retail looks like with the growth of the metaverse.

The Future of Global Retail

Wednesday 30th March 2022 Episode 28. Duration: 24 mins Guest:

Brian Solis (Global Innovation Evangelist, Salesforce US)

In this month’s episode, we welcome Brian Solis, a global innovation evangelist from Salesforce, from the US to discuss the changes in the global retail sector, particularly shoppers’ behaviours, that are accelerated by the pandemic. Brian Solis and our CEO Brian Walker will together explore emerging concepts such as “Shopping at the edge” and how retailers can apply new technology and insights to maximize engagement at all touchpoints on the customer journey. We hope you enjoy the session.

Fluid Retail™

Wednesday 23rd February 2022 Episode 27. Duration: 36 mins Guests:

Kelly Slessor (CEO, Shop You)
Abhi Vohra (CEO, Okkular)
Matthew Craig (Director, MindArc)

Welcome to this latest episode of the Future of Retail Podcast Series. In this episode, we welcome Kelly Slessor, CEO of Shop You, Ahbi Vohra, CEO of Okkular and Matthew Craig, Director of MindArc to join CEO Brian Walker in a conversation about Fluid Retail. When omnichannel becomes a hygiene factor for businesses and technology advances at a rate that we’ve never seen in history, how can retailers both differentiate and stay ahead of the curve? We look forward to answering these questions.

Future of Retail Brand and Humanism in Retail

Monday 24th January 2022 Episode 26. Duration: 26 mins Guest:

Frank Quix – Managing Director of Q&A Insights & Consultancy, the Netherlands/ Chairmain of Ebeltoft Group

In this first episode of 2022, travel to the future of retail with our CEO Brian Walker and Frank Quix, CEO of Q&A Insights Consultancy from the Netherlands. Frank is also the chairman of the Ebeltoft group – a global alliance of retail consultancy of which Retail Doctor Group is an elected Australian member of. Join us as we discuss the future of technology in the retail world, how tech advancement is gradually shifting all aspects of retail from customer experience, supply chains to new retail models. Welcome back and we hope you enjoy the conversation!

Back to the Future of Retail

Thursday 16th December 2021 Episode 25. Duration: 32 mins Guest:

Howard Saunders – UK Retail Futurist

In this session, join our CEO Brian Walker in his lively conversation with UK-based futurist and retail evolution champion Howard Saunders, who has continuously challenged the norms. Join us as we discuss the changing consumer mindset in today’s rapidly evolving climate, and as we encounter emerging concepts such as the god of data and ego graphics.

Future of Bricks-and-Mortar

Monday 22nd November 2021 Episode 24. Duration: 24 mins Guest:

Matthew Brown (CEO, Echochamber)

Moving through a long period of lockdown, the retail stores have transformed significantly as a result of the changing shopping behaviours and advancement of technology.

Join our CEO, Brian Walker, and CEO of Echochamber, Matthew Brown in the UK as they discuss how physical retail evolves with critical implications for retail leaders in the post-pandemic world.

Exploring the Metaverse

Tuesday 26th October 2021 Episode 23. Duration: 31 mins Guest:

Jason Greenwood (Founder, Greenwood Consulting)

As we start to immerse ourselves in the digital stratosphere, we look to the use of technology to power how we engage with customers. This is a continuation of our work in understanding what the future of consumer behaviour in retail will be like. In this session, join Brian Walker, CEO Retail Doctor Group, and special guest Jason Greenwood as we unpack the latest concept of the metaverse – what it is, what it means for you and how it can power the experience of your customers.

The Future of Integrated Experience

Tuesday 28th September 2021 Episode 22. Duration: 15 mins

Are you curious about what the future of retail might look like? In this episode, in collaboration with RetailBiz, our CEO, Brian Walker discusses his outlook on the current retail landscape and what consumer trends that he anticipates will come out of this period into the future?

Robotics and AI

Friday 20th August 2021 Episode 21. Duration: 32 mins Guest:

Craig Rispin

Hi, and welcome to the latest instalment of the Future of Retail podcast series.
In todays session, we are delighted to have Futurist and Innovation Expert – Craig Rispin join RDG CEO, Brian Walker in delivering some insightful connections for the world of tomorrow speaking on Robotics and Automation.

Through such topics as the what the Democratising of AI and robotics really means for us, Facebooks push into the metaverse, and why in the world of today, we have to look at certain things in retail that can help us and enable us into the future.

Craig Rispin is a Business Futurist and Innovation Expert his expertise is in emerging business, people and technology trends – and how companies can profit from them. For over 20 years, Craig has worked where the future has been created – with some of the most innovative companies in the world in the IT, consumer electronics, internet and broadcasting industries.

If you’re looking to improve your business fitness, or for more information, feel free to get in touch with the team via our website – www.retaildoctor.com.au, email us at businessfitness@retaildoctor.com.au or connect with us on LinkedIn, facebook and Instagram.

Future of stealth commerce

Monday 26th July 2021 Episode 20. Duration: 29 mins Guest:

Jason Greenwood from Greenwood Consulting.

Hi and welcome to the latest edition of Retail Doctor Group’s Future of Retail podcast series.

In our latest episode, join RDG CEO, Brian Walker as we welcome our latest guest – Jason Greenwood from Greenwood Consulting. Jason is a sought-after ecommerce speaker and legend of the industry. For 20+ years Jason has had the privilege of helping organisations across ANZ architect exciting, compelling, differentiated, integrated and technically sound digital shopping & brand engagement experiences.

In the session, we discuss the increasing importance of frictionless commerce, the future of retail digitisation, the changes in consumers’ brand expectations driven by technological advancements, and how every channel or every physical thing can potentially become a transactional opportunity.

Consumer Sentiment

Tuesday 22nd June 2021 Episode 19. Duration: 17 mins

In this latest episode, we welcome Brian Walker, CEO Retail Doctor Group, and Anastasia Lloyd-Wallis, General Manager and Head of Insights.

At RDG, we’ve been paying close attention to consumer sentiment or the changing nature of consumer behaviours over the years, and retailer sentiment looking at what the leading retailers, CEOs and boards have been prioritising in their strategic plans and deployment.

In this podcast Brian and Anastasia will be looking at both groups to draw out the gap between what consumers want and retailers’ strategies.
We hope you enjoy the conversation.

The Future of Payments

Monday 22nd March 2021 Episode 18. Duration: 21 mins Guest:

Cameron Ross (MD of Bleuco APAC)

We are delighted to bring you this session in which, RDG CEO, Brian Walker, is joined by Cameron Ross, MD of Bleuco APAC whose mission is to democratize payments so that merchants and customers have accessibility, flexibility, and autonomy in the way they choose to exchange value with one another.

In this session we discuss:

What does the future of payments look like?
How value is added in the process?
How will the fintech sector differentiate itself in the future?

Future of Retail Ecosystems

Saturday 20th February 2021 Episode 17. Duration: 17 mins Guest:

Anil Patel (HotWax Commerce founder & CEO)

In this session with HotWax Commerce founder & CEO, Anil Patel, we discuss the following points:

What is a retail ecosystem and what the implications for the future of retail?
The future role of data value
How shopping centres will encompass and entertain a digital & physical customer
The role of robotics in the future
What the next stage of the future of retail looks like

Future of Retail Assets

Monday 25th January 2021 Episode 16. Duration: 22 mins Guest:

Chakyl Camal (Co-founder & CEO of Panthera Group)

In today’s session we discuss:

The prioritisation of digital enablement from an asset perspective.
What do asset managers think about the future in terms of how to maximise revenue from the digital experience?
Where the asset mindset needs to shift to and how?
What will it mean for the future of assets when the online piece is perceived as more potent as part of its human experience?
How shopping centres will evolve and adapt to the way we consume.

Understanding the Future of Retail

Tuesday 15th December 2020 Episode 15. Duration: 39 mins Guest:

Craig Rispin (Business Futurist and Innovation Expert)

Join Retail Doctor Group CEO, Brian Walker, in conversation our guest Business Futurist and Innovation Expert, Craig Rispin, as they discuss emerging business, people and technology trends driving change in our world today and into the near future; change management and how can retailers adapt to the future – well, really the new normal!

Catch of the Decade - Interview with Gabby Leibovich

Tuesday 24th November 2020 Episode 14. Duration: 26 mins Guest:

Gabby Leibovich (Author of Catch of the Decade)

Welcome to this special edition podcast brought to you by the Retail Doctor Group. In this edition RDG CEO, Brian Walker, speaks with Gabby Leibovich, who’s recent book release has been described as this years essential Christmas gift for every member of every organisation that aspires to future proof their business. You can get your copy of CATCH OF THE DECADE from Booktopia, QBD or wherever you get your books from.

Future of Amazon

Thursday 12th November 2020 Episode 13. Duration: 33 mins Guest:

Baldeep Gill (CEO of AislePlus)

Join Retail Doctor Group CEO, Brian Walker, in conversation with guest contributor, AislePlus CEO, Baldeep Gill, as they discuss the Future of Amazon: Customers, Stores, Technology and Data. Baldeep Gill is a senior leader with 30+ years of global experience working at C-Suite and Board level to drive uplift in challenging circumstances.

Future of Consumers

Tuesday 3rd November 2020 Episode 12. Duration: 13 mins Guests:

Anastasia Lloyd-Wallis (Head of Consumer Insights)
Brian Walker (CEO)

In this episode, Retail Doctor Group General Manager & Head of Insights, Anastasia Lloyd-Wallis joins CEO, Brian Walker in discussion on the Future of the Retail Consumer and cover insights into such topics as:

How has COVID-19 impacted Australian consumer behaviour?
What trends are we seeing with Gen Z / Millennials / Gen X / Baby Boomers? What are the consumer trends in ecom and mcom and scom What consumer trends do we expect to see continue into 2021? What can retailers do to adapt to these changing consumers?

Future of Market Channels

Tuesday 27th October 2020 Episode 11. Duration: 28 mins Guest:

David Kindl (Advisor, Retail Doctor Group)

In this third episode from the Future of Retail series, join our CEO and Founder, Brian Walker in conversation with advisor, David Kindl as they discuss the future of market channels and what this means for consumers and retailers alike.

Retail Doctor Group x MindArc's Expert Guide to Implementing An Effective "Click & Collect" Model

Wednesday 30th September 2020 Episode 10. Duration: 53 mins Guest:

Matthew Craig (Director, MindArc)

As access to physical retail has become increasingly challenging during the COVID-19 pandemic, more customers are turning to online shopping. In this episode, we bring to the table the discussion on “Click and Collect” and how retailers can best implement this model into their operations.

Future of Retail: Future of Omnichannel and Property Asset

Tuesday 22nd September 2020 Episode 9. Duration: 20 mins Guest:

Simon Fonteyn (LeaseInfo’s CEO)

In this episode, Retail Doctor Group CEO, Brian Walker, will be joined by LeaseInfo’s CEO, Simon Fonteyn, to discuss what the future has in-store, what the consumer experience will look like and where the value will be held in property assets.

The Future of Retail

Tuesday 25th August 2020 Episode 8. Duration: 19 mins

Brian Walker uses over 20 years of experience within the retail sector and draws on experiences from around the world, to predict the retail of tomorrow, today. As a Top 50 Global Retail Influencer and a LinkedIn Top Voice for Retail, Brian’s expertise and hands-on experience come to the forefront in the new Future of Retail monthly podcast series. Welcome to the Future of Retail Podcast Series!

A Conversation with Shane Lenton

Tuesday 17th October 2023 Episode 5. Duration: 15 mins Guest:

Shane Lenton, Co-Founder and CEO of The Wishlist Company

We welcome our 2023 Inspirational Retail Leader finalist, Shane Lenton, Co-Founder and CEO of The Wishlist Company. Shane talks about how his first few work experiences and how they have shaped and inspired him throughout his career to be the great leader he is today. Enjoy this insightful conversation with our 2023 finalist.

A Conversation With Feras Keram

Tuesday 12th September 2023 Episode 5. Duration: 16 mins Guest:

Feras Keram, CEO and Co-Founder of Pharmacy 4 Less

Feras talks about his greatest role model, his Father, who’s great resilience has inspired him throughout his career to be the leader he is today. Learn about where Feras’ best ideas come from. We hope you enjoy this conversation.

A Conversation With Paula Maxwell

Friday 30th June 2023 Episode 4. Duration: 13 mins Guest:

Paula Maxwell, Head of Retail at Sleepy’s

One of the great hallmarks of leadership is curiosity. To bring creative or innovative ideas to life, Paula looks up to Simon Sinek, because his concept of ‘why’ is something that’s made a real difference to the way Paula communicates. We hope you enjoy this conversation.

A Conversation With Margaret Porritt

Thursday 8th June 2023 Episode 3. Duration: 21 mins Guest:

Margaret Porritt (Founder of Feathers Boutique)

Margaret empowers women and has been doing so from the very start of her career. Margaret has guided many young women in the fashion industry giving them confidence and sharing her knowledge and expertise in such a fickle industry. Many whom have gone out on their own and created successful fashion brands. We hope you enjoy this conversation with our 2023 Inspirational Leader winner.

A Conversation with Damian Walton

Wednesday 22nd June 2022 Episode 2. Duration: 10 mins Guest:

Damian Walton (President & CEO of Florsheim APAC

In this second episode, we welcome Damian Walton, CEO & President of Asia Pacific for Florsheim. We hope you enjoy the conversation.

A conversation with John Papagiannis

Wednesday 18th May 2022 Episode 1. Duration: 12 mins Guest:

John Papagiannis (Director of Leasing & Retail Solutions and Director of Development and Asset Management for New Zealand, Scentre Group)

In this first episode, we welcome John Papagiannis, Director of Leasing & Retail Solutions and Director of Development and Asset Management for New Zealand at Scentre Group. We hope you enjoy the conversation.

23rd State of the Nation: Growing Great Customer Loyalty Through Emotional Connection

Thursday 1st June 2023 Episode 23. Duration: 1 hour 32 mins Guest:

Briony Kennedy (Founder & CEO, Adorn Cosmetics), Anthony Grice (CEO, Clark Rubber), Adam Posner (Founder & CEO, The Point of Loyalty).

How do you build a profitable loyalty program through emotional connection? We debunk myths on what a real loyalty program is, why it’s not as simple as discounting and how to build true customer loyalty that will have your customers choose you first and foremost every time (even if your prices are not the lowest). We hope you find this insightful and take away a couple good strategies you can personally implement in your business?

State of the Nation 20: 2022 Consumer and Retailer Sentiments

Wednesday 13th July 2022 Episode 21. Duration: 1 hour 15 mins Guest:

Adrian Lemme (Director, Retail and Gaming Research, Citi)

How are consumers feeling about the year ahead? How will this affect their behaviours with retailers? Plan to grow. Listen to guest speaker Adrian Lemme, Director, Retail and Gaming Research at Citi and Retail Doctor Group’s CEO Brian Walker and COO Anastasia Lloyd-Wallis in the 20th State of the Nation as we delve into the latest insights from RDG proprietary research into Consumer and Retailer Sentiments.

State of the Nation 19: The Future For Franchising

Thursday 9th June 2022 Episode 20. Duration: 1 hour 24 mins Guest:

Jake Bromwich (Managing Director and CEO, RAMS), Richard Thame (CEO, Couriers Please) and Anthony Grice (CEO, Clark Rubber)

What will happen to the Future of Franchising? As we move towards a retail ecosystem for brands, we start to see centralised data and greater brand consolidation as well as customers shopping across multi channels. Join guest speakers: Richard Thame, CEO of Couriers Please, Anthony Grice, CEO of Clark Rubber, and Jake Bromwich, CEO and Managing Director of RAMS as we discuss the importance of Customer Experience and how retailers can effectively create a unique and enhanced experience for their customers.

State of the Nation 18 CEO Networking Breakfast: Reset - Realign - Restart

Thursday 10th February 2022 Episode 19. Duration: 01 hour 18 mins Guest:

Ian Bailey (Managing Director, Kmart Australia)

Welcome to RDG’s first hybrid event of 2022. In this CEO Networking Breakfast, CEO Brian Walker and COO Anastasia Lloyd-Wallis delivered the most updated consumer and retail trends that will make an impact in 2022 and beyond. We were also delighted to feature Ian Bailey – Managing Director of Kmart Australia in a discussion on his journey with Kmart, the secret behind their success and the sharing of valuable business fitness™ tips.

State of the Nation 17: How to deliver game-changing customer experience

Wednesday 17th November 2021 Episode 18. Duration: 1 hour 11 mins Guests:

Amber Manning – CEO, Just Cuts
Mahassen Haddad – GM, Max Brenner
Stephen Younane – CEO, Retail Prodigy Group

Join Retail Doctor Group CEO, Brian Walker, RDG COO & Head of Insights, Anastasia Lloyd-Wallis as we welcome our guest speakers: Amber Manning, CEO of Just Cuts, Mahassen Haddad, General Manager of Max Brenner and Stephen Younane, CEO of Retail Prodigy Group as we discuss the importance of Customer Experience and how retailers can apply the latest consumer insights to create relevant experience at all touchpoints.

State of the Nation Special Edition: Business Transformation - How to make the cloud work for you

Thursday 4th November 2021 Episode 17. Duration: 1 hour 23 mins Guests:

Brian Walker (CEO, Retail Doctor Group)
Rathina Kumar Vaidyanathan (Director – Industry Solutions Strategy and Business Development)
Mark Hogan (CFO, Carpet Court)
Ryan Klose (General Manager, National Pharmacies Group)

Cloud services have become a major catalyst in building an efficient model for a modern retail business. In Australia, the number of retailers utilising cloud services in their operation has increased significantly over the past few years.

As a retailer, it is high time you considered the use of the cloud for your business, and if you’re already a user, it’s time to maximise cloud usage to become the best retailer you can be.

During this session, you will hear directly from: Carpet Court and National Pharmacies Group as well as retail and cloud services experts Retail Doctor Group and Oracle as they help you demystify the cloud.

State of the Nation 16: Building Efficient Retail

Wednesday 13th October 2021 Episode 16. Duration: 1 hour 16 mins Guests:

Tom Leak (General Manager – rebel sport)
Marcus Bartlett (CFO/ COO – Munro Footwear Group)

In our latest State of the Nation episode, join Retail Doctor Group CEO, Brian Walker and Head of Insights, Anastasia Lloyd Wallis as we discuss Building Efficient Retail.

With guest speakers: Tom Leak, General Manager at Rebel Sport, and Marcus Bartlett, CFO of Munro Footwear Group we will talk about how to build best in class retail focussing on the critical steps taken to create an efficient retail model from strategy to deployment.

State of the Nation 15: Global Best Practice - Retail & Innovation

Thursday 9th September 2021 Episode 15. Duration: 1 hour 16 mins Guests:

Anthony Heraghty (CEO, Super Retail Group)
Jeff Antcliff (Executive GM – Commercial Services, Vinnies VIC)
Julie Mathers (CEO/ Founder, Flora & Fauna)
Dene Heath (CEO/ Founder

Together with Retail Doctor Group CEO, Brian Walker, they dive into the topic of innovation in retail both in Australia and around the world to help you answer the critical questions;

What is the role of innovation in retail? How can you build an innovative culture for your organisation? What are the best practice innovations from around the world?

How to survive through the covid-19 lockdown

Wednesday 4th August 2021 Episode 14. Duration: 1 hour 38 mins Guests:

Natalie Brennan (Muffin Break’s General Manager)
Carlos Antonius (Chatime’s CEO)
Joel Hummel (Director of Grenfell’s Chartered Accountants)
Simon Fonteyn (Group CEO of LeaseInfo)
Belinda McPhee (Director at Trak HR Consulting)

Hi and welcome to Retail Doctor Group’s State of the Nation podcast series.

The recent surge in COVID-19 cases leading to lockdowns across different states in Australia has seen retailers struggling as the majority of the sector is now forced to close.

In this CEO summit, we have invited Natalie Brennan (Muffin Break’s General Manager), Carlos Antonius (Chatime’s CEO), Joel Hummel (Director of Grenfell’s Chartered Accountants), Simon Fonteyn (Group CEO of LeaseInfo) and Belinda McPhee (Director at Trak HR Consulting) to discuss the challenges faced by retailers during the current COVID lockdown, and how retailers can remain agile and effectively cope with the situation.

We hope you enjoy the session!

Endless Aisle

Wednesday 21st July 2021 Episode 13. Duration: 1 hour 11 mins Guests:

Brian Walker (RDG CEO)
Matthew Craig (Mindarc’s Director)
Jasper Koolen (Gorgias’s Strategic Partner Manager APAC)
Paul Erskine (Strandbags’ Head of Digital & Data )

As access to physical retail has become challenging during COVID-19, more customers are turning to online shopping. Our latest Retail and Consumer Sentiment research conducted by the Retail Doctor Group insights division shows online sales are the #1 priority for retailers.

Join us as we collectively address the topic of Endless Aisle and the importance of optimising omnichannel presence in order to meet the demands of the changing consumers.

Consumer and Retailer Sentiments 2021

Wednesday 2nd June 2021 Episode 12. Duration: 1 hour 19 mins Guests:

Tennealle O’Shannessy (CEO of Adore Beauty)
Tanya Robertson (former 7-Eleven National Franchise Manager)

Join our CEO, Brian Walke,r and Head of Consumer Insights, Anastasia Lloyd-Walls, in this latest discussion, where we were delighted to be joined by CEO of Adore Beauty, Tennealle O’Shannessy, and former 7-Eleven National Franchise Manager, Tanya Robertson, as guest speakers to discuss our latest insights into retailer and consumer sentiment, as well as how important it is for retailers to actively close the gap between their implementation and understanding how consumers truly behave.

State of the Nation 11: Sustainability - Webinar Discussion With Global Leaders

Thursday 25th February 2021 Episode 11. Duration: 1 hour 18 mins Guests:

Stephanie Curley (Impact & Activism Manager, Ben & Jerry’s ANZ)
Anastasia Lloyd-Wallis (Head of Insights, Retail Doctor Group)

One trend that remained strong through all the uncertainty of 2020 is that of sustainable retail. Far from being a passing fad, understanding environmental and social responsibility is proving to be the best way to build a strong strategy. But the question remains: what factors are really important to consumers and swaying their purchase decisions? Join Stephanie Curley (Impact & Activism Manager, Ben & Jerry’s ANZ) and Anastasia Lloyd-Wallis (Head of Insights, Retail Doctor Group) as they share their experience and insights on best practice examples in our webinar.

State of the Nation 10: Knowledge Is Power

Friday 12th February 2021 Episode 10. Duration: 1 hour 29 mins Guests:

Daniel Agostinelli (CEO, Accent Group)
Simon Fonteyn (Managing Director, LeaseInfo)
Belinda McPhee (HR Consulting Director, Trek HR Consulting)

We will kick off 2021 with a discussion on Winning in the New Retail Landscape: Knowledge is Power. Join us in understanding how to drive real strategic change in 2021 by delivering an exceptional differentiated omnichannel strategy with consistent deployment in place. Discussion topics include:

Building strategy through uncertain times
Omnichannel integration and deployment planning in the “new normal”
Consumer sentiments and implications for your 2021 strategy
Key trends in retail property for 2021
Business leadership through 2021

State of the Nation 9: The Grand Final of Retail

Wednesday 11th November 2020 Episode 9. Duration: 1 hour 32 mins Guests:

Angus McDonald (CEO, Barbeques Galore)
Craig Woolford (CFA/ Head of Research Business Leadership, Citi Research ANZ)
Belinda McPhee (HR Consulting Director, Trek HR Consulting)
Joel Hummel (Chartered Accountant, Wheeler Grenfell)

It’s the Grand Final of retail and Christmas is right around the corner. The year has been turbulent and providing certainty within uncertainty to assist our retail community has been our priority. We will finish off the 2020 State of the Nation series with a focus on: How to maximise Christmas in a Post-Covid world. We will also look into predictions for 2021 amongst the following topics:

Consumer insights, retail trends and predictions for 2021
The retail leaders’ perspective
Leadership through 2021
Business updates

State of the Nation 8: Consumer Sentiment and Your Future Strategy

Wednesday 28th October 2020 Episode 8. Duration: 1 hour 30 mins Guests:

Paul Zahra (CEO, Australian Retailers Association)
Derek Wyllie (Commercial Director APAC, Dr. Martens)
Simon Fonteyn (Managing Director, LeaseInfo)

The retail year continues to be increasingly turbulent and providing certainty within uncertainty to assist our retail community has been our priority. Join us to understand how these industry leaders are driving real strategic change and gain key insights. We will also examine the role retailer and consumer insights play in driving strategy and deployment, amongst the following topics:

The Australian retail landscape – trends & key insights
Retailer and Consumer sentiment
The Retail Leaders’ perspective
Leasing and Property update

State of the Nation 7: Implementable Retail Strategies

Tuesday 1st September 2020 Episode 7. Duration: 1 hour 31 mins Guests:

Dominique Lamb (CEO, National Retail Association)
Stephen Domancie (GM – Retail & Operations, Kathmandu)

Seventh CEO “STATE of The NATION” summit with leading experts in the industry explores strategies you can implement to ensure you meet the needs and wants of your new consumer. The topics and expert speakers include:

Global Retail Overview
National retail overview and key takeaways for retailers
Retail overview and key learnings for retailers in the current retail environment
Updates of leasing, Government Stimulus Package, HR matters and benefits

State of the Nation 6: Retail in a post-covid world

Saturday 25th July 2020 Episode 6. Duration: 1 hour 36 mins Guests:

Neil Stern (Senior Partner, McMillanDoolittle)
Anthony Wilson (Founder & Managing Director, Wilson Retail)

“Strategy without insights is like surgery with a blunt scalpel.” – Brian Walker, CEO, Retail Doctor Group. In this session, the expert speakers and topics include:

Global and National retail overview
Retail in a post-covid world
Key learnings for retailers in the current rebound environment
Leasing and Property updates
HR matters and benefits updates
Government Stimulus Package updates

State of the Nation 5: Digital Rebound and Transformation

Tuesday 30th June 2020 Episode 5. Duration: 1 hour 29 mins Guests:

Kelly Slessor (CEO, Shop You)
Joshua Nathanielsz (Enterprise Solutions Architect, Amazon Web Services)
Matthew Craig (Director, MindArc)
Abhishek Vohra (CEO, Okkular)

The fifth State of the Nation online summit showcases Digital Thought Leadership with clear implementation steps to help build your retail rebound “omnichannel” strategy during the rebounding phase of post COVID19. The panel discussion focuses on leveraging digital to automate and integrate your business processes and customer experience.

State of the Nation 4: Michael Bate

Tuesday 30th June 2020 Episode 4. Duration: 13 mins Guest:

Michael Bate (Head of Retail – Colliers International Australia)

In this episode, taken from our fourth State of the Nation CEO series, listen to Michael Bate – Head of Retail Colliers International Australia, discuss a shopping centre perspective regarding navigation and leadership through crisis and rebound implementation strategies to maximise retailing opportunity.

State of the Nation 4: Anthony Grice

Tuesday 30th June 2020 Episode 3. Duration: 12 mins Guest:

Anthony Grice (CEO of Clark Rubber)

In this episode, taken from our fourth State of the Nation CEO series, listen to Anthony Grice – Chief Executive Officer Clark Rubber & Driclad Pools, discuss the lessons learnt, the view of the future and leadership during these trying times.

State of the Nation 3: Bernie Brookes

Saturday 30th May 2020 Episode 2. Duration: 25 mins Guest:

Bernie Brookes (Chairman of Agriculture Innovation Australia)

In this segment as part of our State of the Nation webinar, our long time friend, Bernie Brookes, provides a very interesting, pragmatic and thought provoking perspective of the challenges and opportunities, winners and losers, in Australian retail and the role of the boards of the executive in leading through the covid-19 health crisis.