What We Do
WITH DECADES OF EXPERIENCE
Insights
- Consumer Insights
- Mystery Shopping – Customer Connection
- Digital Roadmap
- Market Insights and Global best practice
- Business Insights
We leverage the latest research on human decision-making to create an actionable competitive advantage for retailers and FMCG brands. Our consumer insight process combines classic market research methodology along with consumer neurosciences, Limbic Insights™. This program will give you real insights into your customer behaviours, drivers and motivations including detailed customer profiles and customer journey mapping. Also including brand health and competitor analysis through a review of competitors in your sector. The insights will then be built into a deployment roadmap to inform and implement these insights to build your differentiated positioning and increased revenue modelling.
Click here to see all of our consumer insights and research programs
The aim of our Mystery Shopping service is to assist in driving customer satisfaction and loyalty to produce increases in your core retail KPI’s and drive improved sales and profitability.
Contact us for more information
Suitable for all levels of retailers from those who are building their online platform to omnichannel or pure pay capability, this program utilises our proprietary “Fit for Business™” Omni-Channel module to provide diagnosis of your current ecommerce capability. Following a detailed review and discovery phase we will provide a step by step roadmap for deployment. The diagnosis of your business will include:
- Customer interface / journey
- Integrated operating platforms
- Projected capital investment and scheduling
- CRM integration
- Inventory distribution accounts seamlessly integrated through to capability, culture and capital
Click here to see more information on our digital roadmaps
At Retail Doctor Group, we work with our global partners Ebeltoft Group, amongst other partners, to bring category-specific market analysis. International research is brought to life with unique and inspiring case studies from across the globe. We explore trends and global best practice examples to enhance your business performance and your customers experience. The next stage is for our Retail Strategy team to use these insights to assist you in building differentiated strategies and implementing innovative, high performing retail formats through our roadmap process
Click here to see more information on our digital roadmaps
To help you be the best retailer you can be, we will provide analysis of your business performance using our proprietary “Fit for Business™” scoring system. Our “Fit for Business™” scoring system diagnoses all areas of the business, from strategic intent to current and desired performance, through to the tactical operational delivery against best practice, including:
- Alignment to strategy
- Operational benchmarks and performance
- Operating capability
- Operating frameworks and systems
- Effective people and productivity
- Driving existing business performance against benchmarks
- Maximising of all points of the business productivity against best practice
With the outcome being a “Fit for Business™” deployment roadmap.
Contact us for more information
Insights
Consumer Insights
We leverage the latest research on human decision-making to create an actionable competitive advantage for retailers and FMCG brands. Our consumer insight process combines classic market research methodology along with consumer neurosciences, Limbic Insights™. This program will give you real insights into your customer behaviours, drivers and motivations including detailed customer profiles and customer journey mapping. Also including brand health and competitor analysis through a review of competitors in your sector. The insights will then be built into a deployment roadmap to inform implement these insights to build your differentiated positioning and increased revenue modelling.
Click here to see all of our research and consumer insight programs
Mystery Shopper - Customer Connection
The aim of our Mystery Shopping service is to assist in driving customer satisfaction and loyalty to produce increases in your core retail KPI’s and drive improved sales and profitability.
Contact us for more information
Digital Roadmap
- Customer interface / journey
- Integrated operating platforms
- Projected Capital investment and scheduling
- CRM integration
- Inventory distribution accounts seamlessly integrated through to capability, culture and capital
Click here to see more information on our digital roadmaps
Marketing Insights and Global best practice
Click here to see more information on our digital roadmaps
Business Insights
- Alignment to strategy
- Operational benchmarks and performance
- Operating capability
- Operating frameworks and systems
- Effective people and productivity
- Driving existing business performance against benchmarks
- Maximising of all points of the business productivity against best practice
With the outcome being a Fit for Business™ deployment roadmap.
Contact us for more information
Strategy
- Strategic Planning workshops
- Executive Mentoring
(Retail Masterclass™) - Executive / Franchisee Profiling
Using insights available and together with you and your senior team, we will develop a refined, replicable, and differentiated strategic positioning ready for deployment. With particular focus on your retail distribution and growth planning, we assist you in building a retail strategy that is highly tailored to your organisational goals and market opportunities.
Whether you are looking to expand globally or increase growth transaction through effective omnichannel retail strategy, a strategy workshop or strategic review will ensure your whole business is aligned to reach your goal.
Click here to see all of our consumer insights and research programs
Ready to boost your career and personal achievement to the next level, hungry to achieve, yet aware enough to seek an external mentor?
Developed for CEO, retail executives and board members (retail, retail franchise and FMCG).
- 6 weekly one-on-one mentoring with Brian Walker
- Measuring and updating against your personal “Grow” program
- Unlimited email access to Brian Walker
- Premium membership to Retail Doctor Group CEO Community
Contact us for more information
Using Limbic Insights™ personality profiling allows us to determine an individual’s natural propensity for change and from this work, determine effective change leadership. This will then give guidance to the optimum team performance models, motivations and how to guide your team to achieve transformation in your business supported by a executive roadmap to help guide individual growth in executive and team dynamics
Contact us for more information
Strategy
Strategic Planning workshops
Using insights available we will, together with you and your senior team, develop a refined, replicable and differentiated strategic positioning ready for deployment. With particular focus on your retail distribution and growth planning, we assist you in building a retail strategy that is highly tailored to your organisational goals and market opportunities.
Whether you are looking to expand globally or increase growth transaction through effective omnichannel retail strategy, a strategy workshop or strategic review will ensure your whole business is aligned to reach your goal.
Click here to see all of our consumer insights and research programs
Executive Mentoring (Retail Masterclass™)
Ready to boost your career and personal achievement to the next level, hungry to achieve, yet aware enough to seek an external mentor?
Developed for CEO, retail executives and board members (retail, retail franchise and FMCG).
- 6 weekly one-on-one mentoring with Brian Walker
- Measuring and updating against your personal “Grow” program
- Unlimited email access to Brian Walker
- Premium membership to Retail Doctor Group CEO Community
Contact us for more information
Executive/Franchisee Profiling
Using Limbic Insights™ personality profiling allows us to determine an individual’s natural propensity for change and from this work, determine effective change leadership. This will then give guidance to the optimum team performance models, motivations and how to guide your team to achieve transformation in your business supported by a executive roadmap to help guide individual growth in executive and team dynamics
Contact us for more information
Operations & Training
Improving means measurement to best in class by category, sector or at the granular deployment level. At RDG we keep a thorough knowledge base of all retailing benchmarks to understand good, better and best across all the measurable aspects of your business from employee engagement through to Omnichannel retail metrics. Identifying and reaching high performance benchmarks consistently is key to your business success.
Contact us for more information
Our proprietary “Fit for Business™” improvement programs provide an overview analysis of your business using our proprietary “Fit for Business™” modules, and equip you with the tools to improve performance through tailored step-by-step implementation roadmap. The program identifies the gaps between current delivery and what is required best practice for a retailer.
Click here for more information
Retail Doctor Group has decades of experience in assisting businesses reach their full potential through ongoing coaching and advisory services. Designed for most retail businesses who would like to improve their outcomes, grow or pivot into the new retail environment we are all faced with.
No business too small or too big. The obvious position is that unless you are improving what and how you do it you will be going backwards in the market in which you are competing.
That is why even the best athletes in the world have full time coaches!
Contact us for more information
We deliver strategies for our asset management clients to produce tangible growth through tailored programs. These strategic programs incorporate our proven methodology of Insights – Strategy – Implementation.
We can also provide training, webinars, mentoring and diagnostics for your retail tenants to assist them to improve and grow their businesses.
Download our Shopping Centre Excellence Brochure to find out more
Click here to more information.
Operations & Training
Best practice benchmarks
Improving means measurement to best in class by category, sector or at the granular deployment level. At RDG we keep a thorough knowledge base of all retailing benchmarks to understand good, better and best across all the measurable aspects of your business from employee engagement through to Omnichannel retail metrics. Identifying and reaching high performance benchmarks consistently is key to your business success.
Contact us for more information
Fit for Business™ Roadmaps
Our proprietary “Fit for Business™ improvement programs provide an overview analysis of your business using our proprietary “Fit for Business™” modules, and equip you with the tools to improve performance through a tailored step-by-step implementation roadmap. The program identifies the gaps between current delivery and what is required best practice for a retailer.
Click here for more information
Coaching and Mentoring
Retail Doctor Group has decades of experience in assisting businesses reach their full potential through ongoing coaching and advisory services. Designed for most retail businesses who would like to improve their outcomes, grow or pivot into the new retail environment we are all faced with.
No business too small or too big. The obvious position is that unless you are improving what and how you do it you will be going backwards in the market in which you are competing.
That is why even the best athletes in the world have full time coaches!
Contact us for more information
Shopping centre programs
We deliver strategies for our asset management clients to produce tangible growth through tailored programs. These strategic programs incorporate our proven methodology of Insights – Strategy – Implementation.
We can also provide training, webinars, mentoring and diagnostics for your retail tenants to assist them to improve and grow their businesses.
Download our Shopping Centre Excellence Brochure to find out more
Click here to more information.
Advisory
Our Business Advisory service provides clients with access to our senior consultants, who can provide business advisory services either to address specific short term projects or work through a longer term advisory engagement.
Click here for more information.
Building a deployable and scalable retail strategy requires independent and collegiate expertise. Our senior consultants can provide that as members of advisory boards or steering committees for either large scale project deployment or to support business development linked to our deployment roadmaps
Click here to see our Advisory Board
Brian Walker (Founder CEO of RDG) is an accredited legal expert retail expert witness.
Having been engaged to provide expert independent opinion, write structured reports,
conference with solicitors, cases ranging through to large case actions. We call on our many years of experience, contemporary retail knowledge across sectors with a highly independent, analytical objective perspective. We know what is required to provide proven expert retail opinion as an expert legal witness
Contact us for more information
Advisory
Business Advisory
Our Business Advisory service provides clients with access to our senior consultants, who can provide business advisory services either to address specific short term projects or work through a longer term advisory engagement.
Click here for more information.
Advisory Board
Building a deployable and scaleable retail strategy requires independent and collegiate expertise. Our Senior consultants can provide that as members of advisory boards or steering committees for either large scale project deployment or to support business development linked to our deployment roadmaps
Click here to see our Advisory Board
Legal Expert
Brian Walker (Founder CEO of RDG) is an accredited legal expert retail expert witness.
Having been engaged to provide expert independent opinion, write structured reports,
conference with solicitors, cases ranging through to large case actions. We call on our many years of experience, contemporary retail knowledge across sectors with a highly independent, analytical objective perspective. We know what is required to provide proven expert retail opinion as an expert legal witness
Contact us for more information
Training & Speaking
Retail Doctor Group’s proven “Fit for Business™” training programs will help maximise your retail offer. Crafted from our many years experience and best of breed curated content to help you be the best in retail. Our training division can provide all aspects of blended learning (online modules, workshops, webinars, face to face) either tailored for your business or purchased “off the shelf” from our extensive catalogue of retail training.
Click here for more information on our retail sales training programs
Our keynote speakers’ presentations are highly regarded at retailer and franchise conferences, trade fairs, industry conferences, as well as corporate events or retailer support programs (run by shopping centre management).
Click here to read more about our retail industry keynote speakers
Training & Speaking
RDG Training Academy
Retail Doctor Group’s proven “Fit for Business™” training programs will help maximise your retail offer. Crafted from our many years experience and best of breed curated content to help you be the best in retail. Our training division can provide all aspects of blended learning (online modules, workshops, webinars, face to face) either tailored for your business or purchased “off the shelf” from our extensive catalogue of retail training.
Click here for more information on our retail training programs
Keynote Speaking
Our keynote speakers’ presentations are highly regarded at retailer and franchise conferences, trade fairs, industry conferences, as well as corporate events or retailer support programs (run by shopping centre management).-
Click here to read more about our keynote speakers
We can help you
As Australasia’s most awarded retail advisory and consultancy firm, we leverage our proven methodologies to guide you to achieving your business goals.
Book a complimentary call with our consultants to start your journey to Business Fitness™