Blog

  In the 2 years since COVID-19 landed on our shores, retailers (and customers) are still left dealing with unexpected trends and crises. These trends and crises are not limited to regions but manifest globally:  Supply chain issues  Volatile consumer confidence ...

By Josh Strutt Associate Director – Deployment, Retail Doctor Group William Shakespeare famously said: All the worlds a stage and all the men and women merely players. This rings true in the world of retail where your store is your stage and customers, and staff are...

Every gift which is given, even though it may be small, is in reality great, if it is given with affection. Pindar   The teams on board, the stock's flowing in, the promotional plan is in play, the advertising is in shape, the online strategy is flowing, and we are...

By Josh Strutt Associate Director – Deployment, Retail Doctor Group So much is counting on a strong Christmas trading period for so many retailers. Months of planning will go into bringing in the right stock and staff, and a great deal will be invested in marketing to...

By Josh Strutt Associate Director – Deployment, Retail Doctor Group This Christmas-New Year period promises to “shake the tree” for many retailers and we have started planning for the biggest period of the trading year - we call it 'The Grand Final' of retail. It is...

By Peter Sheppard Senior Deployment Consultant, Retail Doctor Group  We all have had the need to visit a doctor to assess some issue and diagnose what is wrong when we do not feel 100%. Sometimes the symptoms point to a more serious condition which then requires a...

By Brian Walker CEO & Founder, Retail Doctor Group "Consistency of performance is essential. You don't have to be exceptional every week but as a minimum you need to be at a level that even on a bad day you get points on the board." - Sean Dyche One interesting...

By Josh Strutt Associate Director – Deployment, Retail Doctor Group “Fitness is not a destination. It’s a way of life.” – Anonymous Every retailer is battling to win customers out there, and one of the most critical and often overlooked operational components to your...

In the pre-social media era, every time a customer went away satisfied, they would tell on average 5 friends, who would each tell 5 friends, giving a reach of up to 25 people from one happy customer, however in the age of social media this is now 25 times higher with...