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By Brian Walker CEO & Founder, Retail Doctor Group "Consistency of performance is essential. You don't have to be exceptional every week but as a minimum you need to be at a level that even on a bad day you get points on the board." - Sean Dyche One interesting...

By Josh Strutt Associate Director – Deployment, Retail Doctor Group “Fitness is not a destination. It’s a way of life.” – Anonymous Every retailer is battling to win customers out there, and one of the most critical and often overlooked operational components to your...

In the pre-social media era, every time a customer went away satisfied, they would tell on average 5 friends, who would each tell 5 friends, giving a reach of up to 25 people from one happy customer, however in the age of social media this is now 25 times higher with...

By Peter Sheppard Senior Deployment Consultant, Retail Doctor Group  Wow, just when we thought we were through the Covid crises and looking forward to getting back to some sort of normal trading conditions, along comes a whole new suite of challenges that will surely...

There are many challenges that retailers are having to overcome and in recent years, social cause has increasingly been becoming a more prominent topic that has been on the mind of consumers and retailers alike. As the call to action to address social issues becomes...

By Josh Strutt Associate Director – Deployment, Retail Doctor Group “In any relationship, the essence of trust is not in its bind, but in its bond. So hold the hand of the person whom you love rather than expecting them to hold yours.” – Anonymous With consumers now...

By Brian Walker CEO & Founder, Retail Doctor Group Time may change me But I can't trace time I said that time may change me But I can't trace time. So sang David Bowie and the topic of change is one that affects all of us in retail. As consumer purchasing habits...

It has been two years since Covid first hit, and retailers are still caught in a whirlwind of unexpected trends and crises such as supply chain issues, shaky consumer confidence, the Metaverse and the ever-changing consumer behaviours. The pandemic has overturned...

By Josh Strutt Associate Director – Deployment, Retail Doctor Group “Curiouser and curiouser,” cried Alice. With so much competition both online and on the high streets, one of the most important pieces of real estate you possess is your shop window.  It is through...