Blog
Get the latest insights on retail strategy, consumer trends, AI, omnichannel, the future of retail, and skills training for the retail industry right here on our blog – designed to help Australian retailers thrive.
The paradox of customer service
By Joshua Strutt Strategy Analyst, Retail Doctor Group Is there nothing better than hearing retailers talk about the new age of the customer? Developing their loyalty programs and of course the golden implementation tactic that is enhancing their customer relationship...
Be the first to hear who the winners are
The Australian Retail Innovators 2021 Award Ceremony is now less than a week away. This year's international panel of retail experts are judging the very best performers in Australian retail over 6 categories, and the results will be announced live at the award...
Leadership that matters to your people
By David Kindl Advisory Board, Retail Doctor Group At Retail Doctor Group, we work with retailers to help them improve and prosper. We assess each part of their business, identify opportunities for growth, how we can make improvements...
Retail best practice for social cause
AUSTRALIAN RETAIL INNOVATORS 2021 Social Cause People are the driving force behind all businesses be they customers or employees. Many retailers have adopted social cause in their vision, mission and values to strive for a better society and more meaningful business...
Retail best practice in omnichannel and digital innovation
AUSTRALIAN RETAIL INNOVATORS 2021 Omnichannel Excellence | Digital Innovators Today's consumers expect high levels of convenience and personalisation, so retailers should be taking full advantage of technologies such as mobile applications, AI and interactive screens...
Retail Doctor Academy | Walking, not talking, the story on people in your business
By The Retail Doctor Academy It’s no surprise that the Australian retail industry has faced a high degree of instability as a result of the pandemic: stores shutting their doors and then re-opening (and for some states happening again and...
Retail best practice in customer experience, research and strategy
AUSTRALIAN RETAIL INNOVATORS 2021 Customer Experience | Research & Strategic Focus Customer Experience is both a science and an art.. and the ultimate win is to delight a customer on their purchase journey. Innovation in creating a unique customer experience isn't...
Why gut instinct is just not enough in building retail strategy
By Brian Walker CEO & Founder, Retail Doctor Group “Never ignore a gut feeling, but never believe that it's enough.” (Robert Heller) Recently, I witnessed a senior retail business leader, when talking through their business strategy, its positioning and...
Sustainable retail…where do retailers even start?
Why should companies take environmental and social issues seriously? With recent crisis, far from being a passing fad, it seems that this will be the best way to have a sustainable business over time. We are facing unprecedented times of change, experiencing major...