Blog
Get the latest insights on retail strategy, consumer trends, AI, omnichannel, the future of retail, and skills training for the retail industry right here on our blog – designed to help Australian retailers thrive.
The emotional customer journey
By Josh Strutt Deployment Consultant, Retail Doctor Group The ultimate goal for retailers is to understand what goes on in the mind of a consumer, however the truth is, to win the retail customer you have to win their mind and their heart in order to transform them...
Who is your “Average” consumer?
How would you feel if someone described you as ‘average’? There’s something about that word that doesn’t make you feel special, does it? In fact, it makes you feel like you’re blending in with the crowd. Ordinary. Unexceptional. Well, it goes without saying....
Winners of the Australian Retail Innovators 2021
Outstanding retail innovation has lead the following retailers to be announced as winners at the Australian Retail Innovators 2021 award breakfast held on Tuesday morning. The annual Australian Retail Innovators showcases retailers who are outstanding in their...
The paradox of customer service
By Joshua Strutt Strategy Analyst, Retail Doctor Group Is there nothing better than hearing retailers talk about the new age of the customer? Developing their loyalty programs and of course the golden implementation tactic that is enhancing their customer relationship...
Be the first to hear who the winners are
The Australian Retail Innovators 2021 Award Ceremony is now less than a week away. This year's international panel of retail experts are judging the very best performers in Australian retail over 6 categories, and the results will be announced live at the award...
Leadership that matters to your people
By David Kindl Advisory Board, Retail Doctor Group At Retail Doctor Group, we work with retailers to help them improve and prosper. We assess each part of their business, identify opportunities for growth, how we can make improvements...
Retail best practice for social cause
AUSTRALIAN RETAIL INNOVATORS 2021 Social Cause People are the driving force behind all businesses be they customers or employees. Many retailers have adopted social cause in their vision, mission and values to strive for a better society and more meaningful business...
Retail best practice in omnichannel and digital innovation
AUSTRALIAN RETAIL INNOVATORS 2021 Omnichannel Excellence | Digital Innovators Today's consumers expect high levels of convenience and personalisation, so retailers should be taking full advantage of technologies such as mobile applications, AI and interactive screens...
Retail Doctor Academy | Walking, not talking, the story on people in your business
By The Retail Doctor Academy It’s no surprise that the Australian retail industry has faced a high degree of instability as a result of the pandemic: stores shutting their doors and then re-opening (and for some states happening again and...