Blog
Get the latest insights on retail strategy, consumer trends, AI, omnichannel, the future of retail, and skills training for the retail industry right here on our blog – designed to help Australian retailers thrive.
Retail best practice in omnichannel and digital innovation
AUSTRALIAN RETAIL INNOVATORS 2021 Omnichannel Excellence | Digital Innovators Today's consumers expect high levels of convenience and personalisation, so retailers should be taking full advantage of technologies such as mobile applications, AI and interactive screens...
Retail Doctor Academy | Walking, not talking, the story on people in your business
By The Retail Doctor Academy It’s no surprise that the Australian retail industry has faced a high degree of instability as a result of the pandemic: stores shutting their doors and then re-opening (and for some states happening again and...
Retail best practice in customer experience, research and strategy
AUSTRALIAN RETAIL INNOVATORS 2021 Customer Experience | Research & Strategic Focus Customer Experience is both a science and an art.. and the ultimate win is to delight a customer on their purchase journey. Innovation in creating a unique customer experience isn't...
Why gut instinct is just not enough in building retail strategy
By Brian Walker CEO & Founder, Retail Doctor Group “Never ignore a gut feeling, but never believe that it's enough.” (Robert Heller) Recently, I witnessed a senior retail business leader, when talking through their business strategy, its positioning and...
Sustainable retail…where do retailers even start?
Why should companies take environmental and social issues seriously? With recent crisis, far from being a passing fad, it seems that this will be the best way to have a sustainable business over time. We are facing unprecedented times of change, experiencing major...
Has the sexiness of digital clouded our vision?
By Joshua Strutt Strategy Analyst, Retail Doctor Group The world is shifting increasingly towards omnichannel. There is so much opportunity in the digital stratosphere and its ability to connect consumers to your product, but with our heads turned in one direction...
Back to basics in uncertain times
By Peter Sheppard Head of Implementation, Retail Doctor Group Why being a business “fit” retailer will never be obsolete? Whilst the vast majority of commentary is currently taking up with the deserved importance of online retail, especially in times of COVID-19, we...
The retail goal posts are moving
By Peter Sheppard Head of Implementation, Retail Doctor Group For decades now, since the start of shopping centres, rental levels have been based on the affordability of retailers, and therefore, the combined metrics of sales and gross profit generated by that...
The Beginning of the End of the Shopping Centre Lease?
By Brian Walker CEO & Founder, Retail Doctor Group In a world lit by data, street corners are painted with contextual information, automobiles can navigate autonomously, thermostats respond to patterns of activity, and retail outlets change as rapidly (and...