Blog

“You can change only what people know, not what they do.” ― Scott Adams In times of uncertainty, it is difficult to forecast how people will react to change. Customers will react in different ways and being able to predict these reactions will allow you to have a...

Social media has taken over all aspects of our lives. It influences our friendship circle, who our role models are, and ultimately how we buy products and interact with brands. Retailers find it difficult to understand which social media platform they should be...

Brian Walker Agility is fundamental to leading a team through times of change. Sandra E. Peterson As businesses open and regrettably close, it does draw into focus the role of the board, both private and public. It seems that the Executives are taking the brickbats...

Understanding your trading environment (or proposed trading environment), your own business model and your lease contract on an intimate level are the key underpinnings of successfully driving down your occupancy costs. Sound easy? It really is. While signing a lease...

Brian Walker Being a confident negotiator is mostly about having all the facts, which you should have if you’ve been following the first three Golden Rules. But if you still don’t feel confident about negotiating the lease, I would recommend working with an...

One of the common characteristics of shops with high occupancy costs is that they often do not have a clear position or point of difference within the centre they plan to operate within. Having the right offer in the right environment is at the heart of driving down...

Brian Walker I knew that this was doomed from the get-go. You thought that it was special, special. Circles, Post Malone Recently I shared a post on social media that essentially was asking this perennial question: why is pureplay online retail often a very marginal...

The second golden rule is to gain a comprehensive understanding of your lease proposal. Knowing the key terms and conditions of your proposed lease thoroughly is the next stage of research. Seeking independent assessment of the lease construction, relevant clauses and...

Brian Walker A neurotic is a man who builds a castle in the air. A psychotic is the man who lives in it. A psychiatrist is the man who collects the rent. – Jerome Lewis Let me be honest: this piece is not about the 9 per cent of retail on average that is done online,...