Blog
Get the latest insights on retail strategy, consumer trends, AI, omnichannel, the future of retail, and skills training for the retail industry right here on our blog – designed to help Australian retailers thrive.
The new retail acronym you need to know
Brian Walker Let’s get physical, physical I want to get physical Let’s get into physical – Olivia Newton John What an amazing couple of years we have experienced in this sector – from the over-exaggeration of online dominance, to the growing understanding that the...
Tailoring for the mass: How H&M uses AI to make a sustainable impact
Maartje van Barneveld I hope it’s no surprise to you that fashion is a highly polluting industry. Not the second most polluting industry on the planet by the way, as is often wrongly stated. It is rather complex to analyze this industry’s exact environmental impact as...
Consumers demand hassle-free solutions
Consumers are looking to automate their life where it is possible, and it is important that stores offer consumers options to help save valuable time on the shopping journey. Tech-savvy consumers are impatient and are looking for immediacy and services that expedite...
How to cut through the kaleidoscopic customer journey
Social media is not about the exploitation of technology but service to community. – Simon Mainwaring Plenty has been said about change in the retail sector, and yet the narrative speaks predominately about change in a lineal sense. And indeed, the creation of...
It takes people to bring retail alive
Brian Walker You walk into a retail store, whatever it is, and if there’s a sense of entertainment and excitement and electricity, you want to be there. – Howard Schultz Retail is and always will be a predominantly people business. And while it is being...
European retail: The greatest hits
Brian Walker “Jesus freaks out in the street Handing tickets out for God Turning back she just laughs The boulevard is not that bad” – Bernie Taupin European metropolitan retail, at its best, is simply a statement, and having looked more closely last month at Milan...
From 0 to 100: the secret behind Chatime’s growth in a tough franchise climate
It’s no secret that the franchise industry has struggled in recent years, with many well-loved brands coming under pressure with store closures and financial downturn. However, amidst these tales of uncertainty is an inspiring success story of challenges overcome and...
Creating ‘theatre’ in your store display
Brian Walker Great “Fit” retailers create theatre at every opportunity, unfit retailers have the same old windows and displays with the same old stock sitting there and hoping to change the results. Theatre attracts interest , interest creates foot traffic and foot...
The space race: How to design your shop floor to build loyalty
Brian Walker My target audience is anyone who finds the world interesting and human behaviour fascinating, terrible, inspiring, funny, and occasionally, mysterious. – Amy Bloom How do great and “fit” business models grow their offer in this and the future marketplace?...








