Blog
Get the latest insights on retail strategy, consumer trends, AI, omnichannel, the future of retail, and skills training for the retail industry right here on our blog – designed to help Australian retailers thrive.
What benchmarks should you be using in retail?
Peter Sheppard It’s always important to measure how your business is tracking. Profit and loss statements, cash flows and ROI are all common tools that are used to measure business performance. However, seldom do they measure how your business performed against...
Why retail basics are the key to a great customer experience
Brian Walker People are always going to go shopping. A lot of our effort is just: ‘How do we make the retail experience a great one?’ – Sir Philip Green McKinsey estimates that in 2022 more than 80 per cent of retail sales in the US will still happen...
Introducing our new Business Growth Specialist
We are excited to announce a new addition to our team of retail experts: Juston Jirwander, our Business Growth Specialist. Juston is a highly experienced CEO and Executive Chairman in both Retail and FMCG markets working through both Private and Public entities. As a...
The relationship between online and physical retail
Brian Walker “Consumers have a different path to purchase. They don’t shop less than they used to; it is just that the footsteps went online. You have to think differently in how you engage with users.” – Margo Georgiadis Is consumer behaviour changing as...
Seducing shoppers with Instagratification
Author: Laura Simone Andersen, Editor & Trend Specialist, Retail Institute Scandinavia – Ebeltoft Group Scandinavia Generation Z has never walked into a store without a phone in their hand – they live through it and are constantly on the lookout for...
A look at the future of retail in 2019 and beyond
Brian Walker There is a crack in everything, that’s how the light gets in – Leonard Cohen, Anthem The tectonic shifts in the retail space in 2018 have served their purpose in defining 2019. Retailers should expect to see a 30 per cent growth in online...
Building Powerful Window Displays
Brian Walker At any given time, the shopping centre precinct or high street strip can be a hive of activity with all retailers busily vying for the attention of their target customer. This is particularly true through the Christmas season. With over 90% of...
Are you getting the best retail lease deal?
Peter Sheppard Committing to a new retail store lease is one of the most important decisions a retailer can make in setting up or growing a business. There are many pitfalls that are not that obvious at the outset for the untrained retailer who goes through this...
How healthy paranoia could save your business
Brian Walker Success breeds complacency. Complacency breeds failure. Only the paranoid survive. – Andy Grove This Andy Grove quote is one of my personal favourite quotes, and as a reader of quotes, that’s saying something. To some degree, it addresses the question of...