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By Brian Walker CEO, Retail Doctor Group For me, Batman is the one that can most clearly be taken seriously. He’s not from another planet, or filled with radioactive gunk. I mean, Superman is essentially a god, but Batman is more like Hercules: he’s a human being,...

On Friday 28 September, the leaders of Australian retail came together to discuss a matter that’s on all top retailers’ minds this year: ‘Taking Australian Retail Global’. The exclusive CEO Breakfast event hosted by the Retail Doctor Group successfully brought...

There’s no denying that with the staying power of an e-commerce presence bringing a plethora of accessible analytics on consumer and global trends, retail businesses must adapt and tap into this data to survive and thrive. In this podcast with MarketScale, Retail...

Brian Walker The way you dress is an expression of your personality. – Alessandro Michele Bob the builder is a likable middle-aged builder, who lives in Smithtown with his partner and two children. Bob enjoys a Friday evening out and typically votes Labor. He has...

Peter Sheppard When I was learning the required retail skills in the 70’s, 80’s and 90’s, they were quite different from today. If stock was 80 per cent correct and balanced, 80 per cent of locations were in the right place, 80 per cent of your customers were...

OPINION | Peter Sheppard Independent Pharmacy has been under siege for as long as I can remember from various angles including significant reduction in PBS payments, discounters, supermarkets, on-line…. all resulting in sales and margin pressure, along with rising...

Brian Walker “Your intellect may be confused, but your emotions will never lie to you.” - Roger Ebert “You will love this product it has two semiconductors!” Or, “it’s made from 80 per cent cotton!” Or, “It has a quality guarantee of 12 months!” It’s about as...

Benedict Brook WHILE competitors are struggling, JB has posted record earnings. Insiders say it has the special sauce needed to beat Amazon. JB HI-FI chief executive Richard Murray can be forgiven for being pleased with himself today. At a time when retailers, from...

Brian Walker The thing is, I don’t want to be sold to when I walk into a store. I want to be welcomed.   - Angela Ahrendts, Senior Vice President of Retail at Apple Inc. As I write this, Apple have announced a market capital valuation of US$1 trillion. Perhaps to put...