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The average business invests just 2% of their total revenues into loyalty programs, and 5c per dollar into training their people. However, high staff turnover and low retention rates could effectively reduce the impact of this training investment to as little as 2c...

Retailers are always seeking the silver bullet when it comes to increasing the consistency of customer experience and many believe  there must be one solution that'll solve their problems. However, no one mystery shopping or sales training program is the silver...

As we navigate the challenges and opportunities beyond EOFY 2024, Australian retail CEOs face a complex economic landscape. With ongoing challenges and evolving consumer behaviours, it's crucial to adopt strategic approaches to maintain profitability and drive growth....

Australia’s retail spend is circa $320bn as of 2019. If you accept that each year, an average of 5% of spending is directly and indirectly (way higher) used in the pursuit of attracting consumers, then that is at least $16bn. Now if you ascribe to the view of John...

In today's rapidly evolving retail landscape, staying ahead requires more than just keeping up — it demands a comprehensive approach to excellence. The Retail Doctor Academy offers exactly that, with a proven track record of transforming businesses across the retail...

Are you ready for the holiday rush? Whether you're a small boutique or a large retail chain, your Christmas sales strategy can make or break your yearly profits. As Australian retailers gear up for the busiest trading period of the year, the Christmas countdown has...

At Retail Doctor Group, we've always maintained that one of the core aspects of loyalty behind being a "Fit for Business™" retailer is the ability to recognise community as an integral part of what drives that loyalty. Consumers want to do good. They want to belong to...

      The past few years have certainly seen some big changes in consumer behaviours! It helps to know which of these changes are going to be fleeting trends, and which are here to stay. In this article, we'll have a look at retail adaptation...

We have to make the most of the strengths we have, the amenities that many of our competitors cannot replicate. But again, those advantages won't mean much if we don't do a great job with the basics of our business. Gerard Arpey There are a couple of key beliefs that...