Whether online or in-store, RDG’s Customer Connection Program (known in its reduced form as Mystery Shopping) is a successful tool to understand the customer moment of truth.
Its aim is to assist in driving customer satisfaction and loyalty, increase your core retail KPI’s and drive improved sales and profitability.
Our difference is that we work in partnership with you to actually increase service scores as distinct from just reporting on them, since we review the effectiveness of training, retail experience and compliance.
Customised to the specific outcomes identified in your Business Fitness™ checks, our programs continually re-evaluate and refine to ensure an exceptional on-going program and outcome.
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