Blog

The Retail Doctor Academy (Staff Writer) The noble art of retail selling is an area that is surprisingly often overlooked.   Fiction: Anyone can sell. Many retailers believe that every trained salesperson can engage the customer in a non-business approach, assess...

Success in retail hinges on staying ahead of the curve. Retailers today face a multitude of challenges, from shifting consumer behaviours and rising e-commerce competition to supply chain disruptions and evolving technological advancements. To thrive in this dynamic...

Only 3% of the average retailer’s annual payroll is spent on training activities each year. That's significantly lower than the 'best practice retail' benchmark of 5%, which means that 2 in every 5 retail employees are not receiving the retail skills training they...

After numerous years filled with uncertainty due to constant lockdowns in a turbulent landscape, retailers are constantly asking themselves: How can I improve the customer experience? What can I do to differentiate myself from competitors so that customers will choose...

As an Australian retail manager, you understand the importance of a skilled and adaptable team. But with the rise of artificial intelligence (AI) and a data-driven landscape, the traditional retail skillset needs a refresh. In fact, job skill requirements have evolved...

A recent report by the Retail Doctor Group (RDG) reveals that a staggering 86% of Australian retailers consider customer experience a top priority, with 54% actively investing in customer journey mapping initiatives to gain a deeper, more nuanced understanding of...

Customers are now more connected, informed, and demanding than ever before. They expect a seamless, personalised experience regardless of whether they're browsing a website, scrolling through social media, or visiting a physical store. As a result, omnichannel...

By Retail Doctor Group, in association with Ebeltoft Group In today's rapidly evolving retail landscape, a seismic shift is underway, driven by an increasingly conscious and discerning consumer base. This burgeoning cohort, dubbed the "value-driven consumer," is...

By Retail Doctor Group, in association with Ebeltoft Group The retail landscape is evolving at a breakneck pace, driven by the unstoppable force of digital transformation. Gone are the days when shopping was a simple transaction between a customer and a storefront.  ...