Blog
Get the latest insights on retail strategy, consumer trends, AI, omnichannel, the future of retail, and skills training for the retail industry right here on our blog – designed to help Australian retailers thrive.
Are you ready to reopen your business?
By Peter Sheppard Senior Deployment Consultant, Retail Doctor Group As we approach the end of a long road of lockdowns, as consumers and business owners, we are getting excited about the road to the new normal, starting on Monday 11/11 and progressively accelerating...
Fluid Retail™: Part 1
The future is fluid. Each act, each decision, and each development creates new possibilities and eliminates others. The future is ours to direct. Jacque Fresco Retail is evolving into a fast and more convergent yet divergent confluence of branded integrated existence....
Retail Doctor Academy | How effective are your salespeople? Tips to improve the efficiency of your workforceHow effective are your salespeople? Tips to improve the efficiency of your workforce
By Josh Strutt Deployment Consultant, Retail Doctor Group The noble art of retail selling is an area that is surprisingly often overlooked. Fiction: Anyone can sell. Many retailers believe that every trained salesperson can engage the customer in a non-business...
Adaptation vs. Innovation: Which is which?
Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable. William Pollard What is the difference between innovation and adaptation to the new...
Endless Aisle: How to optimise Omnichannel Business Fitness
Technology continues to dramatically alter and craft the shape of a new retail landscape. Large monuments to what was continue to erode, some marginally whilst others are significantly abandoned by the prevailing winds of change and the underlying and shifting...
Friction transforming to Frictionless: The Omnichannel retail journey
By Brian Walker CEO & Founder, Retail Doctor Group I destroyed a lot of guitars trying to get them to do what I wanted, but I learned something from every guitar I tore apart and discovered even more things. Things like if the string is not straight from the...
In search of retail’s holy grail – The Balance of Sales, Margin and Closing Stock Levels
By Joshua Strutt Strategy Analyst, Retail Doctor Group “Well have you heard about the great crusade? We ran into millions, but nobody got paid.” These prophetic words to the Hunters and Collector’s famed song could well apply to one of the most critical inputs to...
Why does Solly want Myer? – History repeating itself
By Brian Walker CEO & Founder, Retail Doctor Group “How do you make money? Spinoffs, split-ups, liquidations, mergers and acquisitions.” Mario Gabelli A sector in disarray globally, performance in decline, and yet an iconic Australian brand is strengthening their...
What is customer loyalty and how can retailers and brands influence it?
1 in 5 customers is significantly influenced by loyalty schemes. Are you losing out on sales dues to an ineffective loyalty scheme? In the ever-changing world of retail everyone is battling to be a customer’s brand of choice. Retailers are striving to have loyal...