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Why are only 20% of retail CEOs focusing on the in-store customer experience? Let's take a look at the 80/20 CEO opportunity in Australian retail that's being left on the table by retailers. It's time to put the customer experience at the heart of your retail strategy...

In today's fast-paced retail environment, the challenge of capturing and retaining customer attention has never been more critical. For high performing Australian retailers, Limbic personality profiling is the key to understanding the nuances of customer behaviour and...

In these uncertain times, one thing remains clear: understanding and responding to the needs of loyal Australian customers is the key to building a resilient, high-performance retail business. Key findings from our Customer Loyalty report indicate that 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗿𝗲...

This article on building customer-centric strategies in high-performance retail is a collaboration between 3 key divisions of Retail Doctor Group namely: Consumer Insights Division. Operations and Training Division. The Retail Doctor Academy online learning platform....

Do you know about the rational consumer? I bet you do! We grew up believing that the human being is a rational agent who makes decisions based on logic, objectivity, and analysis. Selling with Neuroscience tells a different story.   As retailers, we produced...

In today's volatile economic landscape, Australian retail CEOs face unprecedented challenges. However, by focusing on key areas of improvement, retailers can beat the odds - and the competition - to win loyalty that sustains business through tough economic times....

In the competitive landscape of Australian retail, the quest for customer loyalty often leads to a familiar strategy: discounts. But... what if we're missing the mark? What if the key to building lasting customer relationships isn't in slashing prices, but in...

Customers are asking for a more consistent level of sales and service delivery to gain their greater loyalty. As we move beyond the disruptions of recent years, Australian retailers face a transformed landscape shaped by rapidly evolving consumer expectations. The...

The average business invests just 2% of their total revenues into loyalty programs, and 5c per dollar into training their people. However, high staff turnover and low retention rates could effectively reduce the impact of this training investment to as little as 2c...