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A RETAIL expert says Woolies’ supermarket war with Coles and its failing Masters stores is the root of its spectacular Big W’s fall in fortunes. Woolworths Group chief executive Brad Banducci admitted this week it could take years for the company to turn around Big...

“Customer experience is the next competitive battleground.  It’s where businesses are won or lost.”  –Tom Knighton Ever wonder why we still do what we have always done for the same or similar result? More important now than ever before, with the determined and...

Longer boats are coming to win us  They’re coming to win us, they’re coming to win us  Longer boats are coming to win us  Hold on to the shore, they’ll be taking the key from the door.  -Yusuf Islam, also known as Cat Stevens Australian retail was previously, as a...

Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow. -William Pollard Today, I am pleased to announce the launch of Retail Innovations 12, a publication containing case studies of...

“Our society distributes itself into barbarians, philistines and populace; and America is just ourselves with the barbarians quite left out, and the populace nearly.” Matthew Arnold Isn’t it remarkable that pending retail IPOs from businesses such as Officeworks could...

It has been a pretty challenging period recently for many of our nation’s retail CEOs, with consumer spending weathering through some tougher times. And yet the speed of change in consumer behaviour continues to accelerate with demands for more mobility of retail...

Strategy is about making choices, trade-offs; it’s about deliberately choosing to be different. Michael Porter It’s no secret that consumers are armed, promiscuous (largely) and well-informed – increasingly favouring quality of offer over the size of a brand. Being...

Investment in space stimulates society, it stimulates it economically, it stimulates it intellectually, and it gives us all passion. Bill Nye Walk into any regional shopping centre or high street and you will see that some of Australian mid-market speciality retail is...

“The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man”. So wrote George Bernard Shaw. Great retail shop design, formats, digital integration and...