White Papers

Last week on our event calendar featured State of the Nation 29: Consumer & Retail Trends & Predictions for 2025 & Beyond. Retail Doctor Group hosted both an exclusive CEO breakfast networking event and a webinar. Here's a quick recap in case you missed...

As we look ahead to 2025, the convergence of economic resilience, technological advancement, and evolving consumer behaviour is reshaping the retail landscape in ways that challenge traditional assumptions about customer loyalty and business sustainability. These...

Christmas is fast approaching, and retailers worldwide are escalating their initiatives to deliver the most enchanting and creative shopping experiences to their communities. As an Australian representative in the Ebeltoft Group, a worldwide network of consulting...

The 2025 Consumer & Retailer Trends webinar brought together experts from Retail Doctor Group and Jarden Group to discuss the consumer spending landscape and retail outlook for 2025. The session covered macroeconomic conditions, cyber sales performance, and key...

Join retail experts Anastasia Lloyd-Wallis and Brian Walker as they present Retail Doctor Group's 5th annual Australian Consumer & Retail Sentiment Research. This comprehensive webinar explores crucial retail trends for 2024, including: digitalisation's impact the...

During the past 5 years, Retail Doctor Group's Insights Division has reached out to Australian retailers and consumers to track how their behaviour and sentiment is changing. This year, working with our Global Partners Ebeltoft Group and on behalf of the World Retail...

Customers are asking for a more consistent level of sales and service delivery to gain their greater loyalty.​ Our quest began with a simple question: How could a retailer consistently achieve increased customer loyalty and advocacy? More importantly, what would...

Retail Doctor Group celebrates retailers from all over the world who have leveraged insights to create innovative strategies. As the Australian elected member of Ebeltoft Group, a global alliance of retail experts, we proudly present the Digital Marketplaces: A Global...

Customers are asking for a more consistent level of sales and service delivery to gain their greater loyalty.​ Our latest whitepaper is a groundbreaking approach to achieving consistent sales growth, enhancing your service levels, and creating high-performance retail...

Retail Doctor Group celebrates retailers from all over the world who have leveraged insights to create innovative strategies. As the Australian elected member of Ebeltoft Group, a global alliance of retail experts, we are proud to present the dynamic findings of our...

Retail Doctor Group is proudly showcasing the most innovative examples of best practice Australian retail in our 2024 Australian Retail Innovators Whitepaper. We showcase noteworthy retailers, large or small, who are outstanding in their approach to innovation and...

In the post-pandemic era, the pressure of costs on society has notably altered consumer behaviour. Our collaborative research with Pureprofile, surveying over 1,000 Australian consumers, reveals that an impressive 95% participate in loyalty programs, and 83% stay...