Customers are asking for a more consistent level of sales and service delivery to gain their greater loyalty.
Our quest began with a simple question: How could a retailer consistently achieve increased customer loyalty and advocacy? More importantly, what would retailers need to do to grow consistent retail sales and service levels in their business models?
Apart from calling on our extensive experience in working with retail networks globally and domestically for 20 years, we utilised a number of studies to compare and clarify what the data was telling us.
This included:
- RDG’s Customer Loyalty Study (2024)
- RDG’s Mystery Shopping Studies (2014 – 2024)
- RDG’s CEO Retail Surveys (2022 – 2024)
- Employee Motivation and Retention Industry Analysis (2022 – 2024)
- Australian Retail Sales 2024 – Size Of The Prize
And as we explored these studies, we found a naturally-occurring framework emerging – one that perfectly balanced the push and pull rhythm of retail at the coalface.
Learn from Brian Walker, CEO and Founder of Retail Doctor Group, and Anastasia Lloyd-Wallis, COO and Head of Insights, in this strategic advisory webinar now.
Learn more about the High-Performance Retail Framework that delivers dependable ROI in 2024 and beyond!
Watch the Webinar now.
Build High-Performance Retail today. Contact the RDG team at:
businessfitness@retaildoctor.com.au
or call +61 2 9460 2882