We have to make the most of the strengths we have, the amenities that many of our competitors cannot replicate. But again, those advantages won’t mean much if we don’t do a great job with the basics of our business. Gerard Arpey There are a couple of key...
After numerous years filled with uncertainty due to constant lockdowns in a turbulent landscape, retailers are constantly asking themselves: How can I improve the customer experience? What can I do to differentiate myself from competitors so that customers will choose...
A recent report by the Retail Doctor Group (RDG) reveals that a staggering 86% of Australian retailers consider customer experience a top priority, with 54% actively investing in customer journey mapping initiatives to gain a deeper, more nuanced understanding of...
Customers are now more connected, informed, and demanding than ever before. They expect a seamless, personalised experience regardless of whether they’re browsing a website, scrolling through social media, or visiting a physical store. As a result, omnichannel...
Let’s face it: Aussie shoppers are changing their game. They’re not just looking for a good deal anymore, they’re demanding exceptional experiences. Think about it: have you noticed customers being pickier, more tech-savvy, or wanting more...
