by Retail Doctor Group (Staff Writer) In 2024, the post pandemic climate has created a war for talent and retail is no exception. You may ask yourself… Where are all the good people? My guess would be that they have either made a career change (given the lack of...
There’s no denying that the last few years have been challenging – for retailers, brands, and consumers alike. Despite a resurgence of Covid-19 variants, the worldwide recession, and bleak economic times, the overall outlook seems positive. Part of the reason...
Consumers want to be sustainable and ethical about what they’re buying, it’s a hygiene factor now when they interact with brands and retailers. However their needs and wants in regards to sustainability and ethics are wide ranging and often not followed through by...
Customer Engagement: Pre-, During-, and Post-Purchase The Australian consumers’ needs are changing. Pessimism is on the rise. Though not yet alarming, pessimism is fueled by wars and conflict elsewhere in the world, by the ongoing Covid-19 threat, and the heightened...
The Australian retail ecosystem is changing rapidly, with new customer touchpoints emerging all the time. But it’s not just post-pandemic shoptimism that’s driving this change; It’s the changing needs of the emerging consumer that’s making pivotal change possible. ...
