Consumer and retailer sentiment are two of the most important factors affecting the bottom line for retailers. However, the relationship between the two is rather complex. Consumer sentiment measures consumers’ confidence about the economy and their own financial...
Changing Consumer and Retailer Sentiment 2023 Consumer and retailer sentiment is a topic that’s close to our hearts. It is, after all, what we know and do best. In fact, consumer and retailer sentiment means so much to what we do here at the Retail Doctor Group...
In our previous blog article we covered off how to use your brand to build true customer loyalty (ie. not just building a rewards program based on points alone). In this second part of the series, we look at how customers have changed (especially since the pandemic)...
In this ‘borderless’ retail landscape the importance of understanding how customers interact with brands is critical. How do customers want to be treated? How do we connect with customers beyond a transaction? Treating Customers Like People One of the things that...
By Brian Walker CEO & Founder, Retail Doctor Group It is perhaps ironic that the future of technology dictates the future of retail, the future of shopping, and the future of mixed-reality experiences. Buying – the actual physical act of paying for an item...
