Consumer loyalty in retail rarely survives a better offer, and the newest national data shows exactly where that resilience runs out. Key Insights The biggest loyalty programs convert almost every member into an active user, and it still doesn’t guarantee a...
Retailers have spent years investing in loyalty programs, points, member pricing, rewards, offers, personalisation, and convenience. These mechanics can influence behaviour. They can encourage repeat visits, increase program activity, shape shopping timing, and help...
The customer’s decision now carries more conditions. Price still matters, but it’s only one part of the decision. Quality, convenience, proof, service, trust, and availability all contribute to whether a purchase feels right, and ultimately, why we buy. Key...
Customers are harder to read, not harder to reach. They’re exposed to more rational messaging than ever, yet purchase decisions are shaped by memory, emotion, and the associations they already hold with a brand. RDG’s Why We Buy webinar examines the emotional...
Global retail disruption is widening the divide between organisations that convert change into capability and those that absorb it as cost. Across international markets, our Global Innovations in Retail research shows four structural shifts that are redefining retail...
