Outstanding retail innovation has lead the following retailers to be announced as winners at the Australian Retail Innovators 2021 award breakfast held on Tuesday morning.

The annual Australian Retail Innovators showcases retailers who are outstanding in their approach to innovation and out-of-the-box thinking across six categories. An international panel of retail experts were invited to select winners from a finalist pool of extraordinary retailers.

Customer Experience
Winner: Genesis Motors

Genesis Motors have impressed with their fresh take on the car sales model, meeting customers more than halfway in the purchase journey.
Finalists in this category are Barbeques Galore, Icon By Design and Vinnies Victoria.

Digital Innovators
Winner: Between The Flags

Between The Flags have grasped the possibilities of digital technology in their implementation of in-store touchscreens which allows customers to pick up right where they left off online.
Finalists in this category are Muffin Break and Rebel sport.

Omnichannel Excellence
Winner: Mecca

Mecca is drawing the gap between their thriving online community and in-store service experience through video-calls with their beauty experts, Live streaming tutorial videos and a physical selfie studio directly connected to social media platforms.
Finalists in this category are Bunnings Warehouse, Dan Murphy’s and Woolworths.

Research & Strategic Focus
Winner: The Party People

The Party People successfully kept on top of rapidly changing consumer needs during a volatile year, adapting their strategy to offer a ‘coronavirus survival’ category of their party goods.
Finalists in this category are Amber Tiles and Aussie Broadband.

Social Cause
Winner: Good Sammy Enterprises

Good Sammy Enterprises take great pride in their work as they tackle employment opportunities for the disability community in WA from all angles through training and development programs, in-house jobs and advocacy for opportunities in the wider community.
Finalists in this category are Ben & Jerry’s, inc kid and Santos Organics.

Inspiring Retail Leader
Anthony Grice, CEO of Clark Rubber, Anthony Heraghty, CEO & MD of Super Retail Group, Feras Karem, CEO & MD of Pharmacy 4 Less, Sean Farrell, Head of Retail at Ben & Jerry’s ANZ and Stephanie Leathers, General Manager at Aje are congratulated as winners in the Inspiring Retail Leaders category. These individuals have each proven themselves as outstanding leaders, guiding their teams to greatness and pushing the boundaries of success.

Want to learn more from Australia’s winning retail innovators? Download the Australian Retail Innovators 2021 Whitepaper to read about the above winners and more outstanding category finalists.