The retail landscape in Australia has faced numerous challenges in the 2023-2024 financial year, but the outlook for 2024-2025 appears more promising, according to Craig Woolford, Senior Research Analyst with MST Marquis. In a recent podcast discussion with Brian...
Get fit for Christmas with comprehensive training programs and role-playing exercises to boost confidence and prepare for customer interactions. Though Christmas is a traditional thing held near the very end of the year, in retail, preparations for it start mid-year...
The modern consumer demands convenience, and speed of fulfilment is at the heart of this expectation. When customers make a purchase, they want their products quickly, and any delay can lead to dissatisfaction and potential loss of future business. In an era where...
Why are only 20% of retail CEOs focusing on the in-store customer experience? Let’s take a look at the 80/20 CEO opportunity in Australian retail that’s being left on the table by retailers. It’s time to put the customer experience at the heart of...
In today’s fast-paced retail environment, the challenge of capturing and retaining customer attention has never been more critical. For high performing Australian retailers, Limbic personality profiling is the key to understanding the nuances of customer...
