In these uncertain times, one thing remains clear: understanding and responding to the needs of loyal Australian customers is the key to building a resilient, high-performance retail business. Key findings from our Customer Loyalty report indicate that 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗿𝗲...
This article on building customer-centric strategies in high-performance retail is a collaboration between 3 key divisions of Retail Doctor Group namely: Consumer Insights Division. Operations and Training Division. The Retail Doctor Academy online learning platform....
Do you know about the rational consumer? I bet you do! We grew up believing that the human being is a rational agent who makes decisions based on logic, objectivity, and analysis. Selling with Neuroscience tells a different story. As retailers, we produced...
In today’s volatile economic landscape, Australian retail CEOs face unprecedented challenges. However, by focusing on key areas of improvement, retailers can beat the odds – and the competition – to win loyalty that sustains business through tough...
In the competitive landscape of Australian retail, the quest for customer loyalty often leads to a familiar strategy: discounts. But… what if we’re missing the mark? What if the key to building lasting customer relationships isn’t in slashing prices,...
