Customer Engagement: Pre-, During-, and Post-Purchase The Australian consumers’ needs are changing. Pessimism is on the rise. Though not yet alarming, pessimism is fueled by wars and conflict elsewhere in the world, by the ongoing Covid-19 threat, and the heightened...
The Australian retail ecosystem is changing rapidly, with new customer touchpoints emerging all the time. But it’s not just post-pandemic shoptimism that’s driving this change; It’s the changing needs of the emerging consumer that’s making pivotal change possible. ...
Consumer and retailer sentiment are two of the most important factors affecting the bottom line for retailers. However, the relationship between the two is rather complex. Consumer sentiment measures consumers’ confidence about the economy and their own financial...
Changing Consumer and Retailer Sentiment 2023 Consumer and retailer sentiment is a topic that’s close to our hearts. It is, after all, what we know and do best. In fact, consumer and retailer sentiment means so much to what we do here at the Retail Doctor Group...
Customers are a lot more tech-savvy nowadays. They’re coming to your brand – especially younger consumers – because of how much they’ve had to rely on technology over the past 24 months. Tech savvy consumers Consumers are clearly a lot more educated about...
