By Josh Strutt Associate Director – Deployment, Retail Doctor Group This Christmas-New Year period promises to “shake the tree” for many retailers and we have started planning for the biggest period of the trading year – we call it ‘The Grand Final’...
By Peter Sheppard Senior Deployment Consultant, Retail Doctor Group We all have had the need to visit a doctor to assess some issue and diagnose what is wrong when we do not feel 100%. Sometimes the symptoms point to a more serious condition which then requires a...
By Brian Walker CEO & Founder, Retail Doctor Group “Consistency of performance is essential. You don’t have to be exceptional every week but as a minimum you need to be at a level that even on a bad day you get points on the board.” – Sean...
By Josh Strutt Associate Director – Deployment, Retail Doctor Group “Fitness is not a destination. It’s a way of life.” – Anonymous Every retailer is battling to win customers out there, and one of the most critical and often overlooked operational components to your...
In the pre-social media era, every time a customer went away satisfied, they would tell on average 5 friends, who would each tell 5 friends, giving a reach of up to 25 people from one happy customer, however in the age of social media this is now 25 times higher with...
