By Peter Sheppard Senior Deployment Consultant, Retail Doctor Group We all have had the need to visit a doctor to assess some issue and diagnose what is wrong when we do not feel 100%. Sometimes the symptoms point to a more serious condition which then requires a...
By Brian Walker CEO & Founder, Retail Doctor Group “Consistency of performance is essential. You don’t have to be exceptional every week but as a minimum you need to be at a level that even on a bad day you get points on the board.” – Sean...
By Josh Strutt Associate Director – Deployment, Retail Doctor Group “Fitness is not a destination. It’s a way of life.” – Anonymous Every retailer is battling to win customers out there, and one of the most critical and often overlooked operational components to your...
In the pre-social media era, every time a customer went away satisfied, they would tell on average 5 friends, who would each tell 5 friends, giving a reach of up to 25 people from one happy customer, however in the age of social media this is now 25 times higher with...
By Peter Sheppard Senior Deployment Consultant, Retail Doctor Group Wow, just when we thought we were through the Covid crises and looking forward to getting back to some sort of normal trading conditions, along comes a whole new suite of challenges that will surely...
