Peter Sheppard What does the customer think, and does it really matter? In today’s retail world the buzzword for being successful within bricks-and-mortar stores is ‘experience’. Every retail executive’s answer to the challenge posed by the growth of online retail;...
Alexis Carey Its core customer is well-to-do, older and literally at risk of dying out. But struggling retail giant David Jones has come up with a bold new plan. AILING retail juggernaut David Jones is hoping to reverse its fortunes by zeroing in on an unexpected new...
Advice from industry leaders. “Physical retail is not dead, boring retail is dead.” Speaking at a recent Fit for Business breakfast for leading retailers, Retail Doctor Group CEO, Brian Walker said retailers needed to adapt to today’s fast transforming retail...
Brian Walker Humanity’s legacy of stories and storytelling is the most precious we have. All wisdom is in our stories and songs. A story is how we construct our experiences. At the very simplest, it can be: ‘He/she was born, lived, died.’ Probably that is the template...
New market entrants, game changers and disruptors are making even the largest, most established and loved brands question their approach and position. Amazon nationally made headlines last year with their arrival in the Australian market. Retailers had grave concerns...
