Refined omnichannel strategy

The Art Gallery of NSW
The Art Gallery of NSW


The Art Gallery of New South Wales asked Retail Doctor Group to provide strategic advice on our retail distribution channels at a time when they were about to invest in a new bricks and mortar retail store and integrated e-commerce site creating and refining a cross channel retail offer.


  • Completed Fit for Business™ program including a full operational diagnosis and reporting
  • Independent review of new store development and all operational processes supporting increased efficiency and productivity.


  • Sales +22% after implementation of recommendations
  • Inventory investment reduced by +20%.
Format: Art Gallery and Retailer
Brian Walker was the perfect consultant and advisor. He worked with the NGA’s retail and senior management teams, taking time to ensure he understood the many layers and stakeholders involved. He presented an insightful and considered but honest and valuable review of the operation, with deployment steps, from a retail business and customer perspective.”
Elizabeth Malone
Head of Commercial Operations
The Art Gallery of New South Wales