Gallery sector retail benchmarks

National Gallery Of Australia
National Gallery Of Australia


Brian Walker and Retail Doctor Group were engaged by the National Gallery of Australia to undertake a review of the NGA’s retail operations with a focus on assessing, researching and reviewing the art gallery business case regarding relocation of the gallery shop.


Assistance with new retail store planning.


  • Preparation for meeting with designers and Executive team
  • One day visit to NGA – Canberra on 21/07/16
  • Scoping new store location and layout
  • Meeting designers
  • Providing recommendations for new layout and retail considerations.


  • Enhanced retail branch design and format – working development of shop and kiosk formats
  • 25% reduction in working capital investment
  • 15% increase in economic productivity (as defined by the client).
Format: Gallery
Store Location: Parkes, Australia
Merchandise Mix: Artworks
He presented an insightful and considered but honest and refreshing review of the operation from a retail business and customer perspective.”
Elizabeth Malone
Head of Commercial Operations