Blog
Get the latest insights on retail strategy, consumer trends, AI, omnichannel, the future of retail, and skills training for the retail industry right here on our blog – designed to help Australian retailers thrive.
Retail best practice in customer experience, research and strategy
AUSTRALIAN RETAIL INNOVATORS 2021 Customer Experience | Research & Strategic Focus Customer Experience is both a science and an art.. and the ultimate win is to delight a customer on their purchase journey. Innovation in creating a unique customer experience isn't...
Why gut instinct is just not enough in building retail strategy
By Brian Walker CEO & Founder, Retail Doctor Group “Never ignore a gut feeling, but never believe that it's enough.” (Robert Heller) Recently, I witnessed a senior retail business leader, when talking through their business strategy, its positioning and...
Sustainable retail…where do retailers even start?
Why should companies take environmental and social issues seriously? With recent crisis, far from being a passing fad, it seems that this will be the best way to have a sustainable business over time. We are facing unprecedented times of change, experiencing major...
Has the sexiness of digital clouded our vision?
By Joshua Strutt Strategy Analyst, Retail Doctor Group The world is shifting increasingly towards omnichannel. There is so much opportunity in the digital stratosphere and its ability to connect consumers to your product, but with our heads turned in one direction...
Back to basics in uncertain times
By Peter Sheppard Head of Implementation, Retail Doctor Group Why being a business “fit” retailer will never be obsolete? Whilst the vast majority of commentary is currently taking up with the deserved importance of online retail, especially in times of COVID-19, we...
The retail goal posts are moving
By Peter Sheppard Head of Implementation, Retail Doctor Group For decades now, since the start of shopping centres, rental levels have been based on the affordability of retailers, and therefore, the combined metrics of sales and gross profit generated by that...
The Beginning of the End of the Shopping Centre Lease?
By Brian Walker CEO & Founder, Retail Doctor Group In a world lit by data, street corners are painted with contextual information, automobiles can navigate autonomously, thermostats respond to patterns of activity, and retail outlets change as rapidly (and...
How can we predict the consumer of 2021 and beyond?
Let’s take a journey back in time to January 2020… Tartan trousers and micro bags were the fashion choices, whilst sipping pink gin or Frose, streaming “Leaving Neverland” and the final series of “Game of Thrones”, TikTok and Twitch were the secrets of Gen Z unknown...
The importance of Black Friday on a domestic and global level
How did Black Friday get its name? With all the shopping activity that takes place the Friday after Thanksgiving in the USA, the day became one of the most profitable days of the year for retailers and businesses. Because accountants use black to signify profit when...