In today’s volatile economic landscape, Australian retail CEOs face unprecedented challenges. However, by focusing on key areas of improvement, retailers can beat the odds – and the competition – to win loyalty that sustains business through tough...
In the competitive landscape of Australian retail, the quest for customer loyalty often leads to a familiar strategy: discounts. But… what if we’re missing the mark? What if the key to building lasting customer relationships isn’t in slashing prices,...
Customers are asking for a more consistent level of sales and service delivery to gain their greater loyalty. As we move beyond the disruptions of recent years, Australian retailers face a transformed landscape shaped by rapidly evolving consumer expectations. The...
The average business invests just 2% of their total revenues into loyalty programs, and 5c per dollar into training their people. However, high staff turnover and low retention rates could effectively reduce the impact of this training investment to as little as 2c...
Retailers are always seeking the silver bullet when it comes to increasing the consistency of customer experience and many believe there must be one solution that’ll solve their problems. However, no one mystery shopping or sales training program is the silver...
