By Brian Walker CEO & Founder, Retail Doctor Group In our previous blog article we covered off: 5 future retail trends (immersive experiences versus transactional shopping, agile and distributed supply chain, the rise of the branded offer, customer loyalty loop,...
By Brian Walker CEO & Founder, Retail Doctor Group In our previous blog article we covered off: Our first 3 future retail trends (rise of the on-demand economy, advancing innovative digital experiences between humans and machines, and time to move from omnichannel...
By Brian Walker CEO & Founder, Retail Doctor Group In 2022, the RDG trend predictions took on a new format. The RDG 2022 retail trends Bingo card was designed to showcase 22 unique and trending retail concepts that the team at RDG Insights division predicted would...
In our previous blog article we covered off how to use your brand to build true customer loyalty (ie. not just building a rewards program based on points alone). In this second part of the series, we look at how customers have changed (especially since the pandemic)...
In this ‘borderless’ retail landscape the importance of understanding how customers interact with brands is critical. How do customers want to be treated? How do we connect with customers beyond a transaction? Treating Customers Like People One of the things that...
