What benchmarks should you be using in retail?

What benchmarks should you be using in retail?

Peter Sheppard   It’s always important to measure how your business is tracking. Profit and loss statements, cash flows and ROI are all common tools that are used to measure business performance. However, seldom do they measure how your business performed against...
Why retail basics are the key to a great customer experience

Why retail basics are the key to a great customer experience

Brian Walker   People are always going to go shopping. A lot of our effort is just: ‘How do we make the retail experience a great one?’ – Sir Philip Green   McKinsey estimates that in 2022 more than 80 per cent of retail sales in the US will still happen...
Introducing our new Business Growth Specialist

Introducing our new Business Growth Specialist

We are excited to announce a new addition to our team of retail experts: Juston Jirwander, our Business Growth Specialist. Juston is a highly experienced CEO and Executive Chairman in both Retail and FMCG markets working through both Private and Public entities. As a...
The relationship between online and physical retail

The relationship between online and physical retail

Brian Walker   “Consumers have a different path to purchase. They don’t shop less than they used to; it is just that the footsteps went online. You have to think differently in how you engage with users.” – Margo Georgiadis Is consumer behaviour changing as...
Seducing shoppers with Instagratification

Seducing shoppers with Instagratification

Author: Laura Simone Andersen, Editor & Trend Specialist, Retail Institute Scandinavia – Ebeltoft Group Scandinavia   Generation Z has never walked into a store without a phone in their hand – they live through it and are constantly on the lookout for...