This report examines the structural convergence reshaping global retail and explains why brands are accelerating Direct-to-Consumer (DTC) strategies to regain control, margin, and customer relationships. It distils global case research into ten non-negotiable...
The pandemic has accelerated the changes in consumer behaviours, as well as technology, like never before. Retailers cannot solely rely on one channel to connect with their consumers. Instead, creating a seamless, omnichannel retail journey across different platforms...
Our comprehensive Consumer Sentiment & Retailer Strategy – 2025|26 Program whitepaper reveals that Australian retailers are less confident than last year about the “Future Fitness” of their business model. However, opportunities abound for resilient...
A series of unprecedented headwinds have made the retail market more challenging than ever for retailers and their suppliers. These challenges include: inflationary pressure supply chain issues volatile consumer confidence legacy network issues to build out...
Our comprehensive State of Loyalty in Australasian Retail whitepaper reveals the evolving landscape of customer loyalty in Australasian retail, based on extensive research conducted by Retail Doctor Group and Pureprofile surveying over 1,000 consumers across all...
