We have to make the most of the strengths we have, the amenities that many of our competitors cannot replicate. But again, those advantages won’t mean much if we don’t do a great job with the basics of our business. Gerard Arpey There are a couple of key...
The Retail Doctor Academy (Staff Writer) The noble art of retail selling is an area that is surprisingly often overlooked. Fiction: Anyone can sell. Many retailers believe that every trained salesperson can engage the customer in a non-business approach, assess...
Success in retail hinges on staying ahead of the curve. Retailers today face a multitude of challenges, from shifting consumer behaviours and rising e-commerce competition to supply chain disruptions and evolving technological advancements. To thrive in this dynamic...
Only 3% of the average retailer’s annual payroll is spent on training activities each year. That’s significantly lower than the ‘best practice retail’ benchmark of 5%, which means that 2 in every 5 retail employees are not receiving the retail skills...
After numerous years filled with uncertainty due to constant lockdowns in a turbulent landscape, retailers are constantly asking themselves: How can I improve the customer experience? What can I do to differentiate myself from competitors so that customers will choose...
