The space race: How to design your shop floor to build loyalty

The space race: How to design your shop floor to build loyalty

Brian Walker My target audience is anyone who finds the world interesting and human behaviour fascinating, terrible, inspiring, funny, and occasionally, mysterious. – Amy Bloom How do great and “fit” business models grow their offer in this and the future marketplace?...
The truth about physical store closures in retail

The truth about physical store closures in retail

Brian Walker We sit so high on the city walls Our tears wash clean the cobblestones It’s not so much that the thrill is gone Just a cleaner, sweeter, brighter thrill has come along – Bernard Fanning To read the retail headlines, on occasion, in ours and in other...
What does the future hold for Australian Retailers?

What does the future hold for Australian Retailers?

An elite group of Australian Retail CEOs met in Sydney on 20 February to gain wisdom from acclaimed retail strategists Rory Scott and Brian Walker and to do some crystal ball gazing on a successful approach to retailing in the future. Brian Walker, CEO and Founder of...
What benchmarks should you be using in retail?

What benchmarks should you be using in retail?

Peter Sheppard   It’s always important to measure how your business is tracking. Profit and loss statements, cash flows and ROI are all common tools that are used to measure business performance. However, seldom do they measure how your business performed against...
Why retail basics are the key to a great customer experience

Why retail basics are the key to a great customer experience

Brian Walker   People are always going to go shopping. A lot of our effort is just: ‘How do we make the retail experience a great one?’ – Sir Philip Green   McKinsey estimates that in 2022 more than 80 per cent of retail sales in the US will still happen...