Amazon – it’s a Prime affair

Amazon – it’s a Prime affair

“Our society distributes itself into barbarians, philistines and populace; and America is just ourselves with the barbarians quite left out, and the populace nearly.” Matthew Arnold Isn’t it remarkable that pending retail IPOs from businesses such as Officeworks could...
The State of Play in Digital Retail Today

The State of Play in Digital Retail Today

It has been a pretty challenging period recently for many of our nation’s retail CEOs, with consumer spending weathering through some tougher times. And yet the speed of change in consumer behaviour continues to accelerate with demands for more mobility of retail...
Building the right Growth Model

Building the right Growth Model

Strategy is about making choices, trade-offs; it’s about deliberately choosing to be different. Michael Porter It’s no secret that consumers are armed, promiscuous (largely) and well-informed – increasingly favouring quality of offer over the size of a brand. Being...
Why underinvestment is hurting Australian retail

Why underinvestment is hurting Australian retail

Investment in space stimulates society, it stimulates it economically, it stimulates it intellectually, and it gives us all passion. Bill Nye Walk into any regional shopping centre or high street and you will see that some of Australian mid-market speciality retail is...
Leading the customer experience at the edge

Leading the customer experience at the edge

“The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man”. So wrote George Bernard Shaw. Great retail shop design, formats, digital integration and...